Review Detail

PSA & Ticketing C claimme 1182
Avoid at all costs
Rating: 
 
1.0
As a company our experience of Tigerpaw software has been abysmal.

There were problems from the beginning. The biggest problem is the software itself; at 700mb for the client, it is bloated. It runs very slowly, and appears clunky most of the time.

On all of our machines the software crashed regularly, but the automatic emails to support with the diagnostic information never got responded to without being chased.

Secondly the technical support is abysmal. The people on the phone rarely have an answer to anything beyond the most basic "how to" type questions. Escalated queries get forgotten about.

Overall, I wouldn't even bother. Their sales staff offer a money-back guarantee, which is verbal and totally worthless.
JO
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