- Disaster Recovery
- Hosted Desktops & Servers
- Support Management
"I have been involved in a number of partner organizations, but I will rate ASCII very highly on my list. My vendor friends may get grumpy at me saying this but... ASCII does an AWESOME job of putting their members above the people paying for the booths at their tradeshows. The members have open and frank discussions on the good and bad of the industry without fear of vendor retribution!Got plenty of others, such as Cost savings on insurance, Social media Programs, Great Tradeshows, but I still like the Member only newsgroup!Want more comments, I'm not that hard to find. Feel free to poke at me!"
"We selected the Promys PSA business software in order to reduce the amount of time our managers and employees spent chasing down data, which will allow us to bill more quickly and accurately, get better visibility into project profitability and provide an even higher level of customer service. The Promys fixed fee implementation approach is just as impressive as their software. The Promys implementation team is exceptionally patient and helpful and many of their best practice suggestions have made our business processes even better."
"We've been using the Open Mesh system for a number of years and have deployed installs into both multi occupancy homes, retail, warehousing and the education sector.The units have been rock sold, the cloud management has allowed us to make implementations quickly and in the case of hardware failures adding a new unit to the client's portal then shipping it out has saved many hours and days of technician time and travel.The loss of one star is down to the support. I wish they would understand that they are selling primary into a very technical competent market and not treat issues as the run of the mill broadband tech call (turn it on / off, change this, change that... It must be this...)We've recently seen some ongoing issues which have been appropriated to local infrastructures issues fixed by firmware updates. It's small things like this that though everything else is great, drops the ratings down a notch."
"We initially selected Connectwise, but were not satisfied with the company's support and implementation processes. Just as we need to understand our customers processes to help them optimize where possible, we wanted a PSA software partner who would take the time to learn our business processes, perform the configuration work for us and implement the software in a way that would maximize industry best practices to ensure we got the most out of our PSA software investment. In short, we wanted to focus on rapidly growing our business, not on our business software implementation. Promys is clearly state of the art cloud based PSA software, but the key differentiator was their implementation methodology which was a much more hands on and value added approach."
"Global Corp was one of those products that I looked at, those who I knew in the industry who used it raved about the results and ease of on-boarding but it seemed too good to be true and a huge investment in both time and money. Onboarding took a lot less time than I expected, with the support at Global Corp second to none. They walked me and my engineers through the initial phase and worked with us to migrate all historic information from our previous system directly into theirs. Our engineers quickly became able to manage multiple issues at once, freeing up time normally spent on logging and admin task. All that now taken care of automatically by the Global Corp system. We are increased productivity, our clients have noticed and experienced faster response and closure times. We've gain valuable new business off the back of this through recommendations. We felt we couldn't take on many more clients with expensive additional staff, but now our sales team our out pushing our service to new clients. With our trial offers and faster responses than the local competition, we are seeing new clients onboarding on a weekly basis...."
""We tried Connectwise at one point. I thought the interface was really poor, with far too much crammed on the screen. I think Autotask has the same problem. Promys recently re-developed their entire PSA solution from scratch using that latest cloud technology and it really shows in the user interface, screen responsiveness and the comprehensiveness of their PSA functionality, especially in areas like Managed Services Contract profitability tracking. We also liked how Promys does all the heavy lifting regarding gathering our requirements and configuring Promys to meet our needs, to make sure we're using all of the capabilities of our new PSA software.""
"The Promys implementation process has been very smooth and surprisingly beneficial. Not only were the processes extremely well documented and easy to follow, but through discussions with Promys, we have actually identified key business areas that we can streamline to help our overall productivity."
"We are very happy with Promys7 and the leadership the Promys project manager provided to our team in getting us prepared for the transition. The Promys implementation team was extremely responsive to our needs before and immediately after the transition. We are functioning better than ever after the implementation. Promys serves as the backbone to our operations and I can¿t imagine where we would be without it."
"We have been using Labtech for a couple of years now. We have recently moved from Labtech 10.5 to their new platform which was redesigned being called Labtech11. Prior to moving to the new version of Labtech we were very happy with the product, but now it has to be the worst software to invest in. Here are core features that do not work in the new version of Labtech11.Regular Patching Daytime Patching App-Care App-care Daytime Patching 3rd party Patching ReportingThe 5 core functions do not work, and I have been working with support for over 3 months and there is no resolution in site. Support is doing their best, but upper management and the development team appears to be looking the other way as their wallets get fat, and my clients are not being service. We are in the process of looking for a new RMM since Labtech no longer has what we considered "Gold" Standards.Stay away from Labtech"
"I can only speak for the service side as that is the area of Connectwise (CW) I work with primarily. There is a lot of valuable data collected by CW, the usefulness of it easily determined by the CW customer. I wager that any customer, given they have the talent on hand, could gather enough data from CW to run their operation very well. For this area I would give CW five stars. Their email connector and the system built around it works very well. Here are the areas that need improvement: Reporting is weak. Quite weak actually. While some decent canned reports exist, it appears that CW runs under the philosophy of letting their customers create their own. This has many pros for CW, but they should really offer more. It is FAR TOO LABORIOUS to perform common heavily used functions: Ticket creation, Time entry, managing attachments, etc. If one counts their mouse clicks as they navigate, you will often find it taking two hands to count the clicks required to perform something as simple as getting a start/end time entered into the system. CW has greatly improved the UI..."
Recently taken over by Datto, Open Mesh makes it easy for anyone to build enterprise-grade wireless networks across large areas or multiple locations and manage them all behind a single pane of glass. You’ll find Open Mesh in hotels and resorts, retail and restaurants, small and medium-sized businesses, multi-family complexes, homes and pretty much anywhere else. A leader in cloud-managed WiFi, Open Mesh helps customers manage more than 80,000 networks serving millions of wireless users around the world daily.Our cloud controller, CloudTrax, is free to use on the web, iOS and Android to manage an unlimited number of access points and networks.
Highlighted aspects of the Unigma Cloud Management Suite include: Cloud Manager – The intuitive Unigma Cloud Manager dashboard enables users to seamlessly monitor AWS, Google Cloud, Microsoft Azure instances, as well as other popular public clouds. MSPs can easily correlate events with performance metrics and share data. The dashboard drastically helps with troubleshooting and analysis by providing enhanced visibility of performance metrics across multiple clouds, customers and services. What's more, users can create branded and internal reports in seconds. Additionally, Unigma Cloud Manager saves users time by automating routine public cloud tasks and scheduling maintenance in advance without having to log in to different cloud control panels. The SmartTasks feature offers policy-driven automation that can perform any task automatically, based on events. Cloud Billing Manager - Unigma Billing Manager delivers detailed customer usage reports that allow MSPs to more effectively invoice customers based on individual utilization. By doing so, MSPs can more accurately bill for their services helping to increase monthly recurring revenue (MRR) and profits through the delivery of this managed cloud offering. Cloud Cost Optimizer - –Unigma Cloud Cost Optimizer provides detailed cost insights alongside customized cloud cost savings analysis so...
Generic business corp creates excellent return of investment from the initial outlay for our product. You business can really enhance it's offering to new and existing clients by implementing the toolset that we provide to help your MSP increase productivity and revenue.
Category: Spam Protection
Cloud based spam filtering allowing you to filter unlimited email addresses with real time tracking of over 100 million senders. Pricing based on the email domain, not the mailbox, Spam Hero allows you to take control of your inbound and outbound email protection requirements all white labeled for you to resell to your clients.
Category: Network Operation Centre (NOC)
Kaseya NOC Services enables you to focus on growing your business through sales, not mundane, repetitive tasks. NOC Services reduces service delivery costs and enables you to deliver higher quality services to your customers with your existing staff.
Category: Email Redundancy & Archiving
The Email Laundry focuses on keeping email safe from malware, phishing, spam, and other advanced threats for over 10,000 organizations worldwide. Founded in 2007, The Email Laundry offers industry-leading cloud-based email security, email encryption, archiving, continuity, phishing user training, email banners and signatures, as well as cyber threat intelligence feeds, to keep businesses secure.Using in-house developed algorithms, The Email Laundry protects email using cyber threat intelligence and multi-layered filtering to block spam and malicious emails before they reach users’ inboxes. The Email Laundry makes securing business hassle free and with The Email Laundry continuity and archiving, emails will continue to flow through natural disasters, floods, fires, or any other issues that may bring your server down.The Email Laundry services can be integrated with Office 365, Microsoft Exchange, and Google Apps for Work.
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Promys PSA is one of the best reviewed PSA Business software solutions for IT/MSP, Audio Visual and Physical security solution providers. Promys automates the entire business process; Sales, Order Fulfillment, Project Management & Service Delivery, Help Desk and Managed Services/Support Contracts. Promys PSA is complete business software for technology solution providers.One-time implementation services are available. Promys takes the time to learn and document our customers business processes, make best practice suggestions and then we do all the heavy lifting to configure the software in a way so that our customers leverage as much of the functionality available as possible. Live interactive System Admin and End-User training is provided to ensure Promys users get the most out their PSA software investment.PROMYS integrates with almost any Accounting or RMM solution using our powerful Web API.