- Disaster Recovery
- Hosted Desktops & Servers
- Support Management
"Before Promys PSA we had Salesforce.com for CRM & quoting, Remedy for Help Desk and PM’s used MS Project or Excel spreadsheets. The disconnects between those software products meant we were constantly re-keying data and having to pull data from multiple systems to create management reports, which always seemed out of date. It was difficult to get good visibility into Job Costing, Managed Service Contract profitability or cycle lessons learned from one department to another. Promys brought all of those modules and data together in one system, which has made our employees much more efficient and effective. Promys PSA has given our management team great visibility into line of business profitability and profitability leaks. "
"We switched to Labtech from Kaseya shortly after it's first release. For the first few years, it was amazing - better design and functionality than Kaseya, awesome tools, great reporting, powerful scripting and easy access to data to build our own applications that interact with the LT data. Since Connectwise bought it and chased off the original developers / managers, they have taken it from a tech tool to an "anyone can be an MSP" tool. They dumbed down the interface, completely screwed up patching, buried features and made it so buggy that it's practically impossible to rely on as an RMM tool.I get more use out of LogMeIn now than I do with "Automate"."
"Intuitive solution with little training. Solid support from the Promys team with rapid response and resolution of issues as they arise. Very flexible in resolving unique issues as they arise."
"I have been involved in a number of partner organizations, but I will rate ASCII very highly on my list. My vendor friends may get grumpy at me saying this but... ASCII does an AWESOME job of putting their members above the people paying for the booths at their tradeshows. The members have open and frank discussions on the good and bad of the industry without fear of vendor retribution!Got plenty of others, such as Cost savings on insurance, Social media Programs, Great Tradeshows, but I still like the Member only newsgroup!Want more comments, I'm not that hard to find. Feel free to poke at me!"
KF Kathleen Ford
"We selected the Promys PSA business software in order to reduce the amount of time our managers and employees spent chasing down data, which will allow us to bill more quickly and accurately, get better visibility into project profitability and provide an even higher level of customer service. The Promys fixed fee implementation approach is just as impressive as their software. The Promys implementation team is exceptionally patient and helpful and many of their best practice suggestions have made our business processes even better."
"We've been using the Open Mesh system for a number of years and have deployed installs into both multi occupancy homes, retail, warehousing and the education sector.The units have been rock sold, the cloud management has allowed us to make implementations quickly and in the case of hardware failures adding a new unit to the client's portal then shipping it out has saved many hours and days of technician time and travel.The loss of one star is down to the support. I wish they would understand that they are selling primary into a very technical competent market and not treat issues as the run of the mill broadband tech call (turn it on / off, change this, change that... It must be this...)We've recently seen some ongoing issues which have been appropriated to local infrastructures issues fixed by firmware updates. It's small things like this that though everything else is great, drops the ratings down a notch."
"We initially selected Connectwise, but were not satisfied with the company's support and implementation processes. Just as we need to understand our customers processes to help them optimize where possible, we wanted a PSA software partner who would take the time to learn our business processes, perform the configuration work for us and implement the software in a way that would maximize industry best practices to ensure we got the most out of our PSA software investment. In short, we wanted to focus on rapidly growing our business, not on our business software implementation. Promys is clearly state of the art cloud based PSA software, but the key differentiator was their implementation methodology which was a much more hands on and value added approach."
"Global Corp was one of those products that I looked at, those who I knew in the industry who used it raved about the results and ease of on-boarding but it seemed too good to be true and a huge investment in both time and money. Onboarding took a lot less time than I expected, with the support at Global Corp second to none. They walked me and my engineers through the initial phase and worked with us to migrate all historic information from our previous system directly into theirs. Our engineers quickly became able to manage multiple issues at once, freeing up time normally spent on logging and admin task. All that now taken care of automatically by the Global Corp system. We are increased productivity, our clients have noticed and experienced faster response and closure times. We've gain valuable new business off the back of this through recommendations. We felt we couldn't take on many more clients with expensive additional staff, but now our sales team our out pushing our service to new clients. With our trial offers and faster responses than the local competition, we are seeing new clients onboarding on a weekly basis...."
""We tried Connectwise at one point. I thought the interface was really poor, with far too much crammed on the screen. I think Autotask has the same problem. Promys recently re-developed their entire PSA solution from scratch using that latest cloud technology and it really shows in the user interface, screen responsiveness and the comprehensiveness of their PSA functionality, especially in areas like Managed Services Contract profitability tracking. We also liked how Promys does all the heavy lifting regarding gathering our requirements and configuring Promys to meet our needs, to make sure we're using all of the capabilities of our new PSA software.""
AS Aaron Spurlock
"The Promys implementation process has been very smooth and surprisingly beneficial. Not only were the processes extremely well documented and easy to follow, but through discussions with Promys, we have actually identified key business areas that we can streamline to help our overall productivity."
Category: Document Management
IT Glue™ is an award-winning IT documentation software designed to help you maximize the efficiency, transparency, and consistency of your team. Explore IT Glue and you'll find everything you need to streamline the creation and up-keep of IT documentation.
Domotz Pro is an emerging network monitoring and remote tech support system for IT professionals, Managed Service Providers, and AV installers.It discovers, inventories network devices and tracks connected end-nodes. It combines remote monitoring with remote access and powerful management features
Recently taken over by Datto, Open Mesh makes it easy for anyone to build enterprise-grade wireless networks across large areas or multiple locations and manage them all behind a single pane of glass. You’ll find Open Mesh in hotels and resorts, retail and restaurants, small and medium-sized businesses, multi-family complexes, homes and pretty much anywhere else. A leader in cloud-managed WiFi, Open Mesh helps customers manage more than 80,000 networks serving millions of wireless users around the world daily.Our cloud controller, CloudTrax, is free to use on the web, iOS and Android to manage an unlimited number of access points and networks.
Highlighted aspects of the Unigma Cloud Management Suite include: Cloud Manager – The intuitive Unigma Cloud Manager dashboard enables users to seamlessly monitor AWS, Google Cloud, Microsoft Azure instances, as well as other popular public clouds. MSPs can easily correlate events with performance metrics and share data. The dashboard drastically helps with troubleshooting and analysis by providing enhanced visibility of performance metrics across multiple clouds, customers and services. What's more, users can create branded and internal reports in seconds. Additionally, Unigma Cloud Manager saves users time by automating routine public cloud tasks and scheduling maintenance in advance without having to log in to different cloud control panels. The SmartTasks feature offers policy-driven automation that can perform any task automatically, based on events. Cloud Billing Manager - Unigma Billing Manager delivers detailed customer usage reports that allow MSPs to more effectively invoice customers based on individual utilization. By doing so, MSPs can more accurately bill for their services helping to increase monthly recurring revenue (MRR) and profits through the delivery of this managed cloud offering. Cloud Cost Optimizer - –Unigma Cloud Cost Optimizer provides detailed cost insights alongside customized cloud cost savings analysis so...
Generic business corp creates excellent return of investment from the initial outlay for our product. You business can really enhance it's offering to new and existing clients by implementing the toolset that we provide to help your MSP increase productivity and revenue.
Category: Spam Protection
Cloud based spam filtering allowing you to filter unlimited email addresses with real time tracking of over 100 million senders. Pricing based on the email domain, not the mailbox, Spam Hero allows you to take control of your inbound and outbound email protection requirements all white labeled for you to resell to your clients.
Category: Network Operation Centre (NOC)
Kaseya NOC Services enables you to focus on growing your business through sales, not mundane, repetitive tasks. NOC Services reduces service delivery costs and enables you to deliver higher quality services to your customers with your existing staff.
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Promys PSA is one of the best reviewed PSA Business software solutions for IT/MSP, Audio Visual and Physical security solution providers. Promys automates the entire business process; Sales, Order Fulfillment, Project Management & Service Delivery, Help Desk and Managed Services/Support Contracts. Promys PSA is complete business software for technology solution providers.One-time implementation services are available. Promys takes the time to learn and document our customers business processes, make best practice suggestions and then we do all the heavy lifting to configure the software in a way so that our customers leverage as much of the functionality available as possible. Live interactive System Admin and End-User training is provided to ensure Promys users get the most out their PSA software investment.PROMYS integrates with almost any Accounting or RMM solution using our powerful Web API.