Listings

Latest Reviews

PROMYS PSA business software for Technology Solution Providers
 
5.0
J jbarnetpromys-com
"Before Promys PSA we had Salesforce.com for CRM & quoting, Remedy for Help Desk and PM’s used MS Project or Excel spreadsheets. The disconnects between those software products meant we were constantly re-keying data and having to pull data from multiple systems to create management reports, which always seemed out of date. It was difficult to get good visibility into Job Costing, Managed Service Contract profitability or cycle lessons learned from one department to another. Promys brought all of those modules and data together in one system, which has made our employees much more efficient and effective. Promys PSA has given our management team great visibility into line of business profitability and profitability leaks. "
LabTech Software
 
1.0
T Tim
"We switched to Labtech from Kaseya shortly after it's first release. For the first few years, it was amazing - better design and functionality than Kaseya, awesome tools, great reporting, powerful scripting and easy access to data to build our own applications that interact with the LT data. Since Connectwise bought it and chased off the original developers / managers, they have taken it from a tech tool to an "anyone can be an MSP" tool. They dumbed down the interface, completely screwed up patching, buried features and made it so buggy that it's practically impossible to rely on as an RMM tool.I get more use out of LogMeIn now than I do with "Automate"."
PROMYS PSA business software for Technology Solution Providers
 
5.0
D dcrowe
"Intuitive solution with little training. Solid support from the Promys team with rapid response and resolution of issues as they arise. Very flexible in resolving unique issues as they arise."
The ASCII Group
 
5.0
G Gjeret
"I have been involved in a number of partner organizations, but I will rate ASCII very highly on my list. My vendor friends may get grumpy at me saying this but... ASCII does an AWESOME job of putting their members above the people paying for the booths at their tradeshows. The members have open and frank discussions on the good and bad of the industry without fear of vendor retribution!Got plenty of others, such as Cost savings on insurance, Social media Programs, Great Tradeshows, but I still like the Member only newsgroup!Want more comments, I'm not that hard to find. Feel free to poke at me!"
PROMYS PSA business software for Technology Solution Providers
 
5.0
KF Kathleen Ford
"We selected the Promys PSA business software in order to reduce the amount of time our managers and employees spent chasing down data, which will allow us to bill more quickly and accurately, get better visibility into project profitability and provide an even higher level of customer service. The Promys fixed fee implementation approach is just as impressive as their software. The Promys implementation team is exceptionally patient and helpful and many of their best practice suggestions have made our business processes even better."
Open Mesh cloud managed wifi
 
4.0
F firstfix
"We've been using the Open Mesh system for a number of years and have deployed installs into both multi occupancy homes, retail, warehousing and the education sector.The units have been rock sold, the cloud management has allowed us to make implementations quickly and in the case of hardware failures adding a new unit to the client's portal then shipping it out has saved many hours and days of technician time and travel.The loss of one star is down to the support. I wish they would understand that they are selling primary into a very technical competent market and not treat issues as the run of the mill broadband tech call (turn it on / off, change this, change that... It must be this...)We've recently seen some ongoing issues which have been appropriated to local infrastructures issues fixed by firmware updates. It's small things like this that though everything else is great, drops the ratings down a notch."
PROMYS PSA business software for Technology Solution Providers
 
5.0
M mparr
"We initially selected Connectwise, but were not satisfied with the company's support and implementation processes. Just as we need to understand our customers processes to help them optimize where possible, we wanted a PSA software partner who would take the time to learn our business processes, perform the configuration work for us and implement the software in a way that would maximize industry best practices to ensure we got the most out of our PSA software investment. In short, we wanted to focus on rapidly growing our business, not on our business software implementation. Promys is clearly state of the art cloud based PSA software, but the key differentiator was their implementation methodology which was a much more hands on and value added approach."
PROMYS PSA business software for Technology Solution Providers
 
5.0
S sroberts
""We tried Connectwise at one point. I thought the interface was really poor, with far too much crammed on the screen. I think Autotask has the same problem. Promys recently re-developed their entire PSA solution from scratch using that latest cloud technology and it really shows in the user interface, screen responsiveness and the comprehensiveness of their PSA functionality, especially in areas like Managed Services Contract profitability tracking. We also liked how Promys does all the heavy lifting regarding gathering our requirements and configuring Promys to meet our needs, to make sure we're using all of the capabilities of our new PSA software.""
PROMYS PSA business software for Technology Solution Providers
 
5.0
AS Aaron Spurlock
"The Promys implementation process has been very smooth and surprisingly beneficial. Not only were the processes extremely well documented and easy to follow, but through discussions with Promys, we have actually identified key business areas that we can streamline to help our overall productivity."
PROMYS PSA business software for Technology Solution Providers
 
5.0
BB Bill Buchanan
"We are very happy with Promys7 and the leadership the Promys project manager provided to our team in getting us prepared for the transition. The Promys implementation team was extremely responsive to our needs before and immediately after the transition. We are functioning better than ever after the implementation. Promys serves as the backbone to our operations and I can¿t imagine where we would be without it."

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