We switched to Labtech from Kaseya shortly after it's first release. For the first few years, it was amazing - better design and functionality than Kaseya, awesome tools, great reporting, powerful scripting and easy access to data to build our own applications that interact with the LT data. Since Connectwise bought it and chased off the original developers / managers, they have taken it from a tech tool to an "anyone can be an MSP" tool. They dumbed down the interface, completely screwed up patching, buried features and made it so buggy that it's practically impossible to rely on as an RMM tool.
I get more use out of LogMeIn now than I do with "Automate".