Review Detail

 
LabTech Software
Remote Monitoring & Management (RMM)
by claimme    
Rating: 
 
2.0

From hero to zero

We have been using Labtech for a couple of years now. We have recently moved from Labtech 10.5 to their new platform which was redesigned being called Labtech11. Prior to moving to the new version of Labtech we were very happy with the product, but now it has to be the worst software to invest in. Here are core features that do not work in the new version of Labtech11.

Regular Patching
Daytime Patching
App-Care
App-care Daytime Patching
3rd party Patching
Reporting

The 5 core functions do not work, and I have been working with support for over 3 months and there is no resolution in site. Support is doing their best, but upper management and the development team appears to be looking the other way as their wallets get fat, and my clients are not being service. We are in the process of looking for a new RMM since Labtech no longer has what we considered "Gold" Standards.

Stay away from Labtech

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