Global Corp was one of those products that I looked at, those who I knew in the industry who used it raved about the results and ease of on-boarding but it seemed too good to be true and a huge investment in both time and money.
Onboarding took a lot less time than I expected, with the support at Global Corp second to none. They walked me and my engineers through the initial phase and worked with us to migrate all historic information from our previous system directly into theirs.
Our engineers quickly became able to manage multiple issues at once, freeing up time normally spent on logging and admin task. All that now taken care of automatically by the Global Corp system.
We are increased productivity, our clients have noticed and experienced faster response and closure times. We've gain valuable new business off the back of this through recommendations.
We felt we couldn't take on many more clients with expensive additional staff, but now our sales team our out pushing our service to new clients. With our trial offers and faster responses than the local competition, we are seeing new clients onboarding on a weekly basis.
I can't stand behind the Global Corp enough. I hope that they don't become a victim of their own success, hence the 0.5 dropped. We've never had an outage, but have experienced slowdowns at time, which have been addressed quickly.