ConcordantOne Tech NOC

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ConcordantOne Tech NOC

Product Information

Vendor
Concordantone tech
SaaS
No
On Premise
No
Priced Per Unit
Node
Price Information
The pricing module is based on per device & our services are competitively priced in the industry.
You can include Servers, PCs, laptops, Tablets, Smart Phones, Printers or network devices under your NOC supervision.

Features

1. 24 by 7 by 365 days availability
2. Super strong highly available infrastructure
3. IT automation & RMM Improvement through custom Scripts
4. Multi point Quality control
5. Three tier Escalation channel
6. Affordable pricing and Flexible contracts for small medium sized MSPs
7. Dedicated Account managers and hotline numbers for customers.

Concordant-One Tech is a NOC service provider for MSPs, based out of India. We have been in business for almost 2 years and are steadily growing. NOC services from Concordant-One Tech are designed to integrate and deliver seamlessly with MSPs that already use a RMM and PSA. Our services are fit for all size of MSPs. We allow you to add any number of servers and workstations in your NOC contract which is under NOC supervision, and are happy to be a part of your growth. We look after your Alert management, Patch management, Server monitoring , AV monitoring , Backup monitoring, After hours support and much more for a low fixed price on a monthly based subscription.

We also provide our NOC services through our in-house PSA tool which is highly customized and allows our NOC engineers to move tickets/alerts quite efficiently and effectively. (one of the most popular ticketing systems across the industry) for customers that do not use a PSA. We offer work requests and user change requests as a part of our NOC service offering, which adds value to the service. We also provide server migration project assistance at reasonable rates to our customers. Presently we manage about 2000 end points 24/7 for customers across 3 continents. We are steadily growing and continuously adding more capacity. We also offer high volume discounts. Concordant-One Tech also provides Virtual system admin's for MSPs, You can find more information about our VSA task list here www.concordantonetech.com/vsa-tasks/

User reviews

2 reviews

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5.0  (2)
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Rating: 
 
5.0

Quality service and exceeded expectations

We have been in the MSP business for quite some time now, and had a few negative experiences with outsourced NOC service providers. We had been researching for a provider with the perfect blend of reliability, quality of service and ROI. Finally we stumbled onto ConcordantOne and to be honest, it was an amazingly delightful experience working with these guys. Their team is extremely knowledgeable along with being uncompromising in terms of quality of service delivery and support. It had been such a gratifying experience to finally being able to offload all our day-to-day NOC tasks and maintenance chores, allowing me to focus more on my business growth and continuity. I highly recommend ConcordantOne to anyone without any second thoughts.

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Rating: 
 
5.0

Great Quality and Response Time

“ConcordantOne Tech has proved time and again, to be an extremely valuable resource for our company. They trouble-shoot technical issues remotely for us during our off hours and also administer and fine-tune our LabTech remote management software. Their knowledge and expertise on server migration project has also been a huge help

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