BeAnywhere Support Express

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BeAnywhere Support Express

Product Information

Vendor
BeAnywhere
SaaS
Yes
On Premise
No

Features

System Info | High Performance and Firewall Friendly | System Shell | System Monitoring | Patch Management | Custom Warnings | Interact and Collaborate | MultiSession Handling | Scripts Execution | One Click | File Transfer | Restart & Reconnect | Port Forwarding | Auditing and Inventory | Advanced Remote Control

BeAnywhere Support Express is an advanced Software-as-a-Service solution that allows comprehensive remote access to Microsoft® Windows® and Apple® Mac® computers in order to provide IT Support, as well as system management and monitoring.

BeAnywhere Support Express is an advanced Software-as-a-Service solution that allows comprehensive remote access to Microsoft® Windows® and Apple® Mac® computers in order to provide IT Support, as well as system management and monitoring. Reduce On-site calls Close most of the incidents remotely: exchange files with the remote machine; view and control the screen remotely, restart & reconnect the remote computer and automatically log back into the OS, even in Safe Mode. Be Proactive Real-time monitoring of system health and performance data allows problem anticipation and the decreasing of potential damages caused by outages or errors. Rapid Incident Resolution Clients can start sessions almost instantly through several methods. System Information and chat help technicians to rapidly diagnose the situation and undertake the most appropriate action. Give Clients a Better Visibility of Their ROI Send an automated, comprehensive PDF report at the end of each support session and keep a video record of the remote control activity. Produce complete audit reports. Enhance Brand Awareness Provide an exclusive support link with your brand, add your logo and customize the behavior of the support applet interface; aditionally you can add your own terms of service. Optimize Available Resources Detailed reports and real time information about the resource's occupation allows precise performance assessment and shows the opportunities for optimization. Secure Granular access rules by user or IP to both the solution and its administration console, and to specific machines to support. Choose the features to be used by each technician. Use it from Anywhere Provide remote support from virtually any Java-enabled operating system, using a Web lite-console. Install a portable version of the Windows console on any removable device.

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2 reviews

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4.5  (2)
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Rating: 
 
5.0

One of the best

It was a breathe of fresh air testing and switching to Beanywhere support express. Easy to implement, easier to use and the support team has been far than great. Our customers couldn't be happier.

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Rating: 
 
4.0

BeAnywhere Support Express

"With BeAnywhere our customer support operation has gained a significant boost. Besides the quality of the product, their support team is very efficient and always eager to help."
"We have chosen BeAnywhere as a way to streamline our clients’ support. We have won a great business partner and our clients are happier."
"Very pleased. BeAnywhere is way ahead of the competition, with a faster communication protocol and features that other just don’t have. Fully recommended."

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