Atera

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Atera
Atera

Product Information

Vendor
Atera - Cloud IT Management
SaaS
Yes
On Premise
N/A
Priced Per Unit
Seat
Price Information
Pricing is per technician for specific pricing models visit - https://www.atera.com/pricing.html

Features

-Real Time alters
-Windows, Mac, and Mobile support
-Cloud IT management
-RMM and SLA
-Advanced Ticketing System
-Reporting & Analytics

All-in-One Software for MSP’s: From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control and an MSP strategy that actually works.

User reviews

29 reviews

 
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4.9  (29)
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Comments
Rating: 
 
5.0

Atera is Amazing!

Atera is changing the game for MSP's, big or small Atera's pricing model smashes all other competitors out of the park.
We love the ease of use and we don't have to be counting every agent we use, we can install as many agents we need to without price increases.
I look forward to their monthly release of new integrations and features.

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5.0

A breath of fresh air in a crowded RMM Market

I was previously a client of GFI Max, and knew it was time to switch. I was paying roughly $240 a month, just for Monitoring, AV, and Remote access. This didn't include a help desk or PSA system at all. Plus the back end always seemed clunky and I didn't really get much accomplished with it.

I found Atera on a stroke of luck, and I'm glad I did. The first thing that really impressed me was the fact that there is no per device fee. This would allow me to grow, and appropriate more of my money into other areas.

Second, with the PSA and Help desk being tightly integrated into this product, it made Customer management super simple. I seem to open Atera every day, because I find it to actually help me keep an eye on my client's systems, like it should. Where on the flip side, I tried to find any way to avoid logging into GFI because it was just mundane and un-useful.

I definitely recommend Atera to anyone starting out, or currently unhappy with their current solution.

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5.0

atera wow

i like the product very much it works like a charm and is very useful for managed services. we use it for the contracts with our customers. remote control is also very good

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5.0

Love it

Been using Atera for a few months now to replace Labtech. Overall, very glad we made the switch. The biggest thing that sets Atera apart from all other RMMs is its pricing model. Essentially, with only one tech, you can have unlimited seats.. Very appealing to small tech companies.
Pros:
Pricing is per tech, not per seat
Cloud based
Great UI
Prompt updates
Cons:
Remote connector can be finicky sometimes
I miss ScreenConnect sometimes but that's a small price to pay for how much you save by using Atera

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5.0

A low cost alternative to other RMMs

I've been using Atera lightly for the past 6 months. It has performed well for what I am using it for: monitoring, basic inventory and light scripting.

Pros:

-Pretty easy access to get feature requests to the development team
-PowerShell scripting was recently added
-The pricing model works really well for small shops
-New features have come out at a pretty good pace so far

Cons:

-Weak remote access/screen sharing via VNC -- it has been a unstable in my experience. I always have trouble with sending a Ctrl-Alt-Del
-Interface looks great, but I have trouble sorting through and seeing devices since it's not in a proper grid format

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5.0

Awesome Prdoduct

We recently switched from Labtech to Atera. The pricing Model is a game changer. We love the fact that we pay per technician rather than per device. The program itself has a smooth interface as well that is easy to navigate. We have been using Atera for 2 months now but I dont see us going back...

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4.0

Easy and flexible

Good and flexible monitoring and ticketing and much more, was a good choice for us! The support is always fast and very helpfull. We are working with more efficiency since we use Atera.

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5.0

Atera for MSP's

As the IT industry evolves, we have to also evolve to meet the needs of our clients. Our IT Company has seen a lot of changes in the industry over the last 20 years. In order to compete in this competitive market, we need to be in constant contact with our clients and to be able to quickly address their issues. Over the last year, our managers have been beta testing Managed Services Software products. They made a decision to buy a RMM package from a reputable company that wanted to break into this market. Their product offered an extensive feature list but it was too difficult to use for our staff and they did not invest the time to training and integration. So, after a year of wasting money, the owners of the company decided to go a different direction. They chose Atera, a full featured RMM and PSA product that is priced different than the rest of the market. This pricing model was what first attracted us to this product. Being a small company with a limited budget, we watch all monthly expenditures. Pricing based on the number of active Technicians just made sense to us and our clients. After the 30 Day trial period, communicating with Atera Sales and Support, we felt like this product was a perfect fit. The interface is easy to understand and Atera Support has been responsive and knowledgeable. We are still in the beginning stages of deployment and so far, we are very pleased with the performance and the Atera staff.

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Rating: 
 
5.0

Great Tool for MSPs

We have been using Atera's platform for a few months now and have worked with them on development and what a wonderful experience it has been. We look forward to helping Atera by offering ideas for new features as we continue to implement their solution into our business.
PROS: Great pricing, web based, great reporting, great customer service and easy access to remotely manage any device.
CONS: Remote connection only works in Windows and no end user remote connection feature but, both of these are on the road map.

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Rating: 
 
5.0

At last

Finally an RMM that is worthy of 5 stars. Atera is not your typical 'price gouging' rmm. Unlike others, Atera is priced per user which suits us perfectly. The product is very simple but that is the way it has been designed. Tasks that were cumbersome and a pain in other RMM's have been simplified in this product which makes using it a pleasure.

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5.0

Excellent Product

With 26 years of experience in IT and after having used different RMM tools in recent years, we find in Atera Software the true concept of "less is more". We are very excited about the simplicity and efficiency of the product and we are migrating our customers to this new platform. Not mentioning the fair value, an important factor for choosing it. If you are searching for a RMM tool, you need to know the Atera Software, simplicity will surprise you!

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Rating: 
 
5.0

Simple All-In-One Solution

Atera is the only easy and simple All-In-One solution.
We are using Atera cloud platform for almost 4 years now, and we are highly satisfied with the product and support.
Highly Recommended!

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Rating: 
 
5.0

Simple All-In-One Solution

Atera is the only easy and simple All-In-One solution.

We are using Atera cloud platform for almost 4 years now, and we are highly satisfied with the product and support.

Highly Recommended!

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Rating: 
 
5.0

Atera Cloud Based Software

Atera software is a no brained if you need to manage servers, workstations or any other devices via snmp. The RMM agent is very small and installs quickly. every release brings more features that makes my job easier. Their pricing model can't be beat.

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Rating: 
 
5.0

Atera

We have been using Atera for a few months now, overall I have been very impressed with the product and the quality of the support I have received if required. 8/8

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Rating: 
 
5.0

Atera maybe the Best

What hits me the most about Atera is that it is almost for free, with their per technician billing you will never find a better pricing anywhere, for some of us who are still new in the industry and also want what the big boys have we can safely say we found our robin hood. It is a true God-sent for any serious IT personnel or company as it provides the key elements that should be there.
1. Accountability (ticketing system)
2. Remote monitoring giving us a proactive approach.
3. Remote assistance, the best way to meet SLA agreements
4. CRM we are all in it for the money and we need a way to track our clients and contracts.
5. Web based, allowing me to work from virtually anywhere in the world.
So for me it is a full package.

With every system there will always be bugs and glitches here and there but they do make up for it with an exceptional support team, you are never alone. I have noticed an average of 1 hour for someone to be working on any issue that may arise. The only downside i have noticed is the inability to completely customize the software to my individual needs myself, however i can still communicate with the team to do it for me.

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Rating: 
 
5.0

Atera Cloud Based Managed Services

Starting a new MSP isn't easy. There are so many choices for software but Atera stuck out because of its pricing model. I started a trial and immediately starting onboarding my clients. What a pleasant suprise it was to use. Very easy for RMM and the help desk is very useful. I would recommend atera to anyone looking for this type of platform.

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Rating: 
 
5.0

Great RMM Software with disruptive pricing model.

This software works amazingly well. With their out of the box pricing model they are sure to make big waves in the industry. This product saves me hundreds of dollars every month that can be used to add value elsewhere in the business! It does everything it says it will on the box.

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Rating: 
 
5.0

Atera Cloud Based IT Management

As a busy IT support team trying to deliver exceptional service to a wide range of business types over a large geographical area we needed a program that could support us and allow us to achieve this level of service! Atera has delivered this. We have been using them for nearly 2 years now and have seen the time and effort they put into creating a leading product. Our ability to access and help our clients has greatly improved now that we use Atera as our central point of information and no mater who is helping the client they have all information at their fingertips. We are also able to accurately monitor our response times and client satisfaction.

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Rating: 
 
5.0

Essential Manage Support Tool

We have been using Atera for a few months and cannot image providing support to our clients without it. The product is easy to use, no fancy training required. True cloud based solution, with good reporting on devices. The per technician pricing rather than per device makes it very cost affordable to our clients. Support team is great.

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5.0

Great platform

Atera is the easiest, most robust MSP cloud based platform I have used for the price! With their interface customers can create tickets with a couple of clicks from their desktops. You are also able to manage programs, services and are also able to remote in using one simple to use interface. Thier support is outstanding and very responsive to any questions you may have! Try them out, they won't disappoint.

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Rating: 
 
5.0

Atera is great for startups and new MSPs

I really like Atera – It’s great for startups and new MSPs, we use it for a 360 view of our business; Alerts, Tickets, Billing, Reports and Remote connection. The pricing model is also very good - so you can control costs and growth. The combination of monitoring and professional services automation in one system without the hassle of integration is very powerful.

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Rating: 
 
5.0

MSP for All

In all fairness, my use of ATERA has just completed the trail stages. What I believe about ATERA is the opportunity to provide the value add services normally associated with expensive solutions provided by 'traditional' MSP software. Atera is going to upset the per device business model and replace it with a per user model. Thus, it is affordable as an MSP solution even to a single PC user. The combination of RMM, PSA Billing and the ability to include and customize extensively will become the value add service missing from the evolution of the 'cloud' services environment. Where I had envisioned the evolution from a 'break-fix' may not be available for the small service providers to individuals and SMBs, Atera appears to be the style of resource that will change MSP provisioning. It has provided optimism to this service provider to remain a valued add service to long standing clients

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Rating: 
 
5.0

EXCELLENT PRODUCT

With 26 years of experience in IT and after having used different RMM tools in recent years, we find in the Atera Software the true concept of "less is more". We are very excited about the simplicity and efficiency of the product and we are migrating our customers to this new platform. Not mentioning the fair value, an important factor for choosing it. If you are searching for a RMM tool, needs to know the Atera Software, simplicity will surprise you…

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Rating: 
 
5.0

Atera's Alpha Control

best remote and asset management software. with it i am able to contol, monitor, manage, and support multiple end clients and servers. the ticketing system alows me to maintain a documented account of issues opened and closed, monitor my team's efficiency, and get a general idea of what the customers' satisfaction leverl per issue or per technician.

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Rating: 
 
4.0

Great system which is still evolving

We have been using the product from nearly the beginning and are overall pretty happy with it.
There have been made many improvements during that time which makes the product better and better.

There are still things that could be improved, but I am confident it will keep evolving in the future.

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Rating: 
 
5.0

Atera

The pricing per technician vs. node/device means a MSP that manages 1000 devices with three technicians pays about $300 per month instead of $1000-$10000 per month. It may not have all the bells and whistles of the legacy players but Atera provides almost everything a typical MSP needs for a very competitive price. it's 100% cloud based and combines PSA, RMM, Dashboards and Billing. It's a young company with an excited team that loves to work direct with its customers. The product is still new so it will evolve and has some minor issues, but it seems to work well for what it promises to do.

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Rating: 
 
5.0

Very valuable set of support tools for IT support companies

We are with Atera from quite some years now and are overall happy with it. We use it on a daily bases to monitor and protect our customer's assets. The Atera team always pushes hard to get problems solved and customers happy.

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Rating: 
 
5.0

Great value for the quality of product.

Product has a higher learning curve at first, but it's definitely worth the time you save compared to the other MSP tools that providing IT monitoring and management. Not only that, but it beat the price of all the others I could find with similar features.

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