Managed Services Software User Reviews | MSP Comparison

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Latest Reviews

429 results - showing 1 - 50
1 2 3 4 5 6 7 8 9  
Ordering 
 
Professional Services Automation
Reviewed by Jim Barnet     May 11, 2017
Rating: 
 
5.0

Better known doesn't mean better PSA software

To continue to grow we needed better dynamic real-time views into sales opportunities and revenue forecasts, billable staff time and project profitability. We were also spending a lot of time...

Reviewed by Darin S     April 07, 2017
Overall rating 
 
4.8
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
4.0
Support 
 
5.0
Customisation 
 
5.0

Great solution

This is a hidden gem of a solution for managing hundreds of computers. We have been using it at our company for over a year now, and had almost...

Reviewed by Reid Johnson     December 10, 2016
Overall rating 
 
4.8
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
4.0
Customisation 
 
5.0

A very powerful solution

Optitune is a great solution for medium sized companies. If you have multiple admins assigned to different offices, it lets you create admin accounts that are responsible for their...

Professional Services Automation
Reviewed by Bill Buchanan     December 02, 2016
Rating: 
 
5.0

The Promys PSA software is very good, their implementation and support is even better

We are very happy with Promys7 and the leadership the Promys project manager provided to our team in getting us prepared for the transition. The Promys implementation team was extremely...

Reviewed by Johnathon     October 05, 2016
Overall rating 
 
2.2
Value for Money 
 
2.0
Ease of Use 
 
2.0
Set Up 
 
2.0
Support 
 
1.0
Customisation 
 
4.0

From hero to zero

We have been using Labtech for a couple of years now. We have recently moved from Labtech 10.5 to their new platform which was redesigned being called Labtech11. Prior to...

Professional Services Automation
Reviewed by Wynn Osborne     August 29, 2016
Rating: 
 
3.0

A lot of functionality. UI needs work (or additions).

I can only speak for the service side as that is the area of Connectwise (CW) I work with primarily. There is a lot of valuable data collected by...

Reviewed by Farid Sahari     June 29, 2016
Overall rating 
 
4.8
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
4.0

One stop shop

RG System made Network Monitoring easy.

RMM
Reviewed by Michael d'Abo     June 21, 2016
Overall rating 
 
4.8
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
4.0

Atera is Amazing!

Atera is changing the game for MSP's, big or small Atera's pricing model smashes all other competitors out of the park. We love the ease of use and we don't...

Professional Services Automation
Reviewed by Alex Chapman     June 17, 2016
Rating: 
 
5.0

Promys is more advanced PSA software

After evaluating the traditional PSA business software vendors, it’s clear that PROMYS is one of the more advanced PSA’s in the market. Promys just seemed a lot more intuitive and...

Reviewed by pheydari     May 15, 2016
Overall rating 
 
3.2
Value for Money 
 
2.0
Ease of Use 
 
3.0
Set Up 
 
4.0
Support 
 
5.0
Customisation 
 
2.0

pheydari

what is the difference between manage engine service desk plus and service desk plus MSP?

Email Archiving
Reviewed by Frank Bower     April 19, 2016
Overall rating 
 
5.0
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
5.0

N/A

N/A

RMM
Reviewed by Travis Mayo     April 18, 2016
Overall rating 
 
5.0
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
5.0

A breath of fresh air in a crowded RMM Market

I was previously a client of GFI Max, and knew it was time to switch. I was paying roughly $240 a month, just for Monitoring, AV, and Remote access. This...

RMM
Reviewed by kees     April 15, 2016
Overall rating 
 
4.0
Value for Money 
 
5.0
Ease of Use 
 
4.0
Set Up 
 
4.0
Support 
 
4.0
Customisation 
 
3.0

atera wow

i like the product very much it works like a charm and is very useful for managed services. we use it for the contracts with our customers. remote control is...

RMM
Reviewed by Steve Bailey     April 15, 2016
Overall rating 
 
4.8
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
4.0
Customisation 
 
5.0

Love it

Been using Atera for a few months now to replace Labtech. Overall, very glad we made the switch. The biggest thing that sets Atera apart from all other...

RMM
Reviewed by Graham Pocta     April 14, 2016
Overall rating 
 
4.6
Value for Money 
 
5.0
Ease of Use 
 
4.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
4.0

A low cost alternative to other RMMs

I've been using Atera lightly for the past 6 months. It has performed well for what I am using it for: monitoring, basic inventory and light scripting. Pros: ...

RMM
Reviewed by Rob     April 14, 2016
Overall rating 
 
4.4
Value for Money 
 
5.0
Ease of Use 
 
4.0
Set Up 
 
5.0
Support 
 
4.0
Customisation 
 
4.0

Awesome Prdoduct

We recently switched from Labtech to Atera. The pricing Model is a game changer. We love the fact that we pay per technician rather than per device. ...

RMM
Reviewed by Dennis     April 14, 2016
Overall rating 
 
4.0
Value for Money 
 
4.0
Ease of Use 
 
4.0
Set Up 
 
4.0
Support 
 
4.0
Customisation 
 
4.0

Easy and flexible

Good and flexible monitoring and ticketing and much more, was a good choice for us! The support is always fast and very helpfull. We are working with more efficiency since...

RMM
Reviewed by Parker Ledbetter     April 14, 2016
Overall rating 
 
4.8
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
4.0

Atera for MSP's

As the IT industry evolves, we have to also evolve to meet the needs of our clients. Our IT Company has seen a lot of changes in the industry...

RMM
Reviewed by Mark A Santorelli     April 14, 2016
Overall rating 
 
5.0
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
5.0

Great Tool for MSPs

We have been using Atera's platform for a few months now and have worked with them on development and what a wonderful experience it has been. We look forward to...

Professional Services Automation
Reviewed by Dave     April 06, 2016
Rating: 
 
2.0

Clunky, pay for each component

Let's say I worked for 4 hours on a project and want to bill only 2. I have to create multiple time entries which wastes my time, makes the invoices...

Reviewed by Cooper     March 14, 2016
Overall rating 
 
4.4
Value for Money 
 
5.0
Ease of Use 
 
4.0
Set Up 
 
4.0
Support 
 
5.0
Customisation 
 
4.0

Simple to use and solves the most complex of device issues

I have been using this platform for quite a few months now. I just love their dashboard that gives a full view and control over the set of devices I...

Online Backup
Reviewed by Chris     March 09, 2016
Overall rating 
 
2.0
Value for Money 
 
2.0
Ease of Use 
 
3.0
Set Up 
 
1.0
Support 
 
1.0
Customisation 
 
3.0

Ahsay??? Much better choices out there... Think again.

I have been an Ahsay partner for the last 11 years and have seen many improvements with the product. The product is designed for use mostly in small residential...

Professional Services Automation
Reviewed by Steve     March 03, 2016
Rating: 
 
1.0

Mobile App is terrible

The mobile app has issues with saving Customer Signatures. What can be more important than that! The only indication is that the signature button disappears. ...

RMM
Reviewed by Mike     March 03, 2016
Overall rating 
 
5.0
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
5.0

At last

Finally an RMM that is worthy of 5 stars. Atera is not your typical 'price gouging' rmm. Unlike others, Atera is priced per user which suits us perfectly. The product...

RMM
Reviewed by Mark     March 03, 2016
Overall rating 
 
1.0
Value for Money 
 
1.0
Ease of Use 
 
1.0
Set Up 
 
1.0
Support 
 
1.0
Customisation 
 
1.0

Worst RMM

I agree with the comment that most of these reviews are manufactured and rubbish. The truth is the product is dated and lacking in features that most RMM's have. The...

Professional Services Automation
Reviewed by Gordon Anthony     February 10, 2016
Rating: 
 
5.0

Promys replaced Salesforce.com and four other solutions with one Enterprise PSA

Our disconnected combination of Salesforce.com, Costing, Billing, Project Management and Service Desk systems required too many band aids to tie all the data together. PROMYS allowed us to consolidate all...

RMM
Reviewed by Marcio Rossi     February 02, 2016
Overall rating 
 
4.8
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
4.0

Excellent Product

With 26 years of experience in IT and after having used different RMM tools in recent years, we find in Atera Software the true concept of "less is more". We...

RMM
Reviewed by Uri Chorin     February 02, 2016
Overall rating 
 
5.0
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
5.0

Simple All-In-One Solution

Atera is the only easy and simple All-In-One solution. We are using Atera cloud platform for almost 4 years now, and we are highly satisfied with the product and support....

RMM
Reviewed by Uri Chorin     February 02, 2016
Overall rating 
 
5.0
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
5.0

Simple All-In-One Solution

Atera is the only easy and simple All-In-One solution. We are using Atera cloud platform for almost 4 years now, and we are highly satisfied with the product...

RMM
Reviewed by Chris Douglas     January 31, 2016
Overall rating 
 
5.0
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
5.0

Atera Cloud Based Software

Atera software is a no brained if you need to manage servers, workstations or any other devices via snmp. The RMM agent is very small and installs quickly. every...

RMM
Reviewed by Jack     January 29, 2016
Overall rating 
 
5.0
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
5.0

Atera

We have been using Atera for a few months now, overall I have been very impressed with the product and the quality of the support I have received if required....

RMM
Reviewed by Simbarashe Madzara     January 29, 2016
Overall rating 
 
4.2
Value for Money 
 
5.0
Ease of Use 
 
4.0
Set Up 
 
4.0
Support 
 
5.0
Customisation 
 
3.0

Atera maybe the Best

What hits me the most about Atera is that it is almost for free, with their per technician billing you will never find a better pricing anywhere, for some...

RMM
Reviewed by Chris Douglas     January 29, 2016
Overall rating 
 
4.6
Value for Money 
 
5.0
Ease of Use 
 
4.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
4.0

Atera Cloud Based Managed Services

Starting a new MSP isn't easy. There are so many choices for software but Atera stuck out because of its pricing model. I started a trial and immediately starting...

RMM
Reviewed by Amit Prabhu     January 28, 2016
Overall rating 
 
5.0
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
5.0

Great RMM Software with disruptive pricing model.

This software works amazingly well. With their out of the box pricing model they are sure to make big waves in the industry. This product saves me hundreds of dollars...

Reviewed by John     January 27, 2016
Overall rating 
 
1.2
Value for Money 
 
1.0
Ease of Use 
 
2.0
Set Up 
 
1.0
Support 
 
1.0
Customisation 
 
1.0

Terrible Support and Customer Service

Had Labtech since 2010. Started with 250 agents license. Increased to 500, 750, then 1000 agents. Paid thousands in yearly assurance/maintenance. But the product still has many issues (mainly performance)....

Reviewed by Steve Owen     January 23, 2016
Overall rating 
 
4.8
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
4.0

One of the best

Very impressed with OptiTune so far. The feature set is comprehensive - remote desktop, remote assistance, application deployment, scripting, to name a few. The support is also awesome,...

Professional Services Automation
Reviewed by Shelly     January 17, 2016
Rating: 
 
1.0

Poor ticketing system for techs

The web interface is prone to slowness and doesn't handle latency at all. There is no keyboard shortcut to save the ticket, so say hello to RSI and lots of...

Professional Services Automation
Reviewed by Joe     January 13, 2016
Rating: 
 
1.0

Marketing Director

Terrible service, never answer emails or calls. I'm glad our company tested ConnectWise for our marketing department before utilizing them for service. I would trust all of these 1 star...

Reviewed by Jeff Hall     January 13, 2016
Overall rating 
 
5.0
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
5.0

Perfect for my MSP

We recently switched to optitune from labtech, and couldn't be happier. It has all the features we require, the support is wonderful, and the price is right too. ...

Online Backup
Reviewed by Charles Barton     December 17, 2015
Overall rating 
 
4.4
Value for Money 
 
4.0
Ease of Use 
 
5.0
Set Up 
 
4.0
Support 
 
5.0
Customisation 
 
4.0

Datto takes the headaches out of SMB Disaster Recovery

For SMB Windows environments, it would be difficult to find a better solution. Having journeyed through the trials and tribulations of Windows Backup, Backup Exec and Appassure, Datto gives the...

Online Backup
Reviewed by Ed Munoz     December 16, 2015
Overall rating 
 
5.0
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
5.0

Great backup software

Since switching over to Intronis I have spent less time troubleshooting backup errors I used to have using other software. It's easy to install and manage. It will alert you...

RMM
Reviewed by Brad Johnston     December 09, 2015
Overall rating 
 
4.8
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
4.0

Atera Cloud Based IT Management

As a busy IT support team trying to deliver exceptional service to a wide range of business types over a large geographical area we needed a program that could support...

RMM
Reviewed by Manny Da Silva     December 08, 2015
Overall rating 
 
4.8
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
4.0

Essential Manage Support Tool

We have been using Atera for a few months and cannot image providing support to our clients without it. The product is easy to use, no fancy training required....

RMM
Reviewed by Netcetera Ltd     December 03, 2015
Overall rating 
 
5.0
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
5.0

Pulseway RDP App

Excellent service from Paul on the Pulseway Support desk to enable us to set up our Pulseway RDP App, remotely connected with us and worked fast and professionally. Top man....

RMM
Reviewed by James Dale     December 02, 2015
Overall rating 
 
4.8
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
4.0

Great platform

Atera is the easiest, most robust MSP cloud based platform I have used for the price! With their interface customers can create tickets with a couple of clicks from their...

RMM
Reviewed by shahar lavi     November 30, 2015
Overall rating 
 
5.0
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
5.0

Atera is great for startups and new MSPs

I really like Atera – It’s great for startups and new MSPs, we use it for a 360 view of our business; Alerts, Tickets, Billing, Reports and Remote connection. The...

RMM
Reviewed by Martin Margheim     November 28, 2015
Overall rating 
 
4.2
Value for Money 
 
5.0
Ease of Use 
 
4.0
Set Up 
 
4.0
Support 
 
5.0
Customisation 
 
3.0

MSP for All

In all fairness, my use of ATERA has just completed the trail stages. What I believe about ATERA is the opportunity to provide the value add services normally associated with...

RMM
Reviewed by Mauriles R. Pietrobom     November 25, 2015
Overall rating 
 
4.8
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
4.0

EXCELLENT PRODUCT

With 26 years of experience in IT and after having used different RMM tools in recent years, we find in the Atera Software the true concept of "less is more"....

Reviewed by jeff williams     November 20, 2015
Overall rating 
 
1.0
Value for Money 
 
1.0
Ease of Use 
 
1.0
Set Up 
 
1.0
Support 
 
1.0
Customisation 
 
1.0

Software Nightmare N-Central

Bottom line - N-Central does not do what it's sold to do. It is supposed to provide remote management of devices but falls on its face 80% of the time....

Professional Services Automation
Reviewed by Jason Etheridge     November 19, 2015
Rating: 
 
5.0

Really great platform

Let me start by saying, no PSA is perfect, including Autotask and its primary competitor - ConnectWise. But, Autotask with its brand new interface, dashboards, and tons of new...

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