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OptiTune RMM Hot

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Written by Matthew Block     January 12, 2013    
 
4.9 (6)
17617   0   1   0   0   1
 
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Product Information

Vendor
Bravura Software LLC
SaaS
Yes
On Premise
No
Priced Per...
Node
Additional Pricing Information
Free for the first year (for up to 10 computers), $3/month afterwards.

Features

Cloud Based Management of PCs
Deploy Applications
Install Windows Updates
Check for Malware
Hardward and Software Inventory
Multiple Accounts
Performance Monitoring

OptiTune is an IT management system that allows companies to manage their computers from a web-based console. Designed for organizations with up to five thousand computers, OptiTune delivers a comprehensive feature set that includes application deployment, windows update management, malware detection, hardware/software inventory, and performance monitoring.

OptiTune lets you manage all the computers in your growing organization. Whether it's desktops plugged in at every desk, roaming laptops, or a group of servers silently churning away, OptiTune lets you take control of them all. Make sure they all have the latest updates. Know when you have a malware infestation. Or just deploy the latest version of Microsoft™ Office to the accounting department. See which servers are being overloaded. OptiTune lets you do all of these things, and more.

User reviews

Average user rating from: 6 user(s)

Overall rating 
 
4.9
Value for Money 
 
5.0  (6)
Ease of Use 
 
5.0  (6)
Set Up 
 
4.8  (6)
Support 
 
4.8  (6)
Customisation 
 
4.7  (6)
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Ratings (the higher the better)
  • Value for Money
    Do you feel you get value for money for your solution?
  • Ease of Use
    How easy is the software to use?
  • Set Up
    Is the software easy to get up and running? Time to entry.
  • Support
    How do you rate the vendors support? This could be documentation, videos, or even just traditional support tickets.
  • Customisation
    How easy is the platform to customise?
Comments
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This is a hidden gem of a solution for managing hundreds of computers. We have been using it at our company for over a year now, and had almost no performance or technical issues. It is relatively cheap, high performance, and feature complete. I really like the ability to remote in to any computer I am managing, or use the new web based command prompt to take care of quick issues. We tried other solutions like labtech, and although some of them have more features, optitune blows them out of the water in terms of quality - just compare the web based command prompt in optitune vs labtech and you will see what I mean.
Overall rating 
 
4.8
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
4.0
Support 
 
5.0
Customisation 
 
5.0
Reviewed by Darin S April 07, 2017

Great solution

This is a hidden gem of a solution for managing hundreds of computers. We have been using it at our company for over a year now, and had almost no performance or technical issues. It is relatively cheap, high performance, and feature complete. I really like the ability to remote in to any computer I am managing, or use the new web based command prompt to take care of quick issues. We tried other solutions like labtech, and although some of them have more features, optitune blows them out of the water in terms of quality - just compare the web based command prompt in optitune vs labtech and you will see what I mean.

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Optitune is a great solution for medium sized companies. If you have multiple admins assigned to different offices, it lets you create admin accounts that are responsible for their own groups of machines, and has full auditing capabilities to see all of their actions.

Its app deployment capabilities are also far more advanced than other solutions out there. You can simply upload an installer file right from the website, and deploy the app to as many computers as you want. You get 5GB of free cloud storage, even with the 1 year trial. They even have a list of premade app packages that you can import and get started with right away (although this list of premade packages is rather small).

The remote connect feature is one of the things I use most often, and it is much faster than VNC in certain cases, and has worked well for us. You don't have to open any firewall ports on the computers you are connecting to, since it can use a 'relay' server as a go between.
Overall rating 
 
4.8
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
4.0
Customisation 
 
5.0
Reviewed by Reid Johnson December 10, 2016

A very powerful solution

Optitune is a great solution for medium sized companies. If you have multiple admins assigned to different offices, it lets you create admin accounts that are responsible for their own groups of machines, and has full auditing capabilities to see all of their actions.

Its app deployment capabilities are also far more advanced than other solutions out there. You can simply upload an installer file right from the website, and deploy the app to as many computers as you want. You get 5GB of free cloud storage, even with the 1 year trial. They even have a list of premade app packages that you can import and get started with right away (although this list of premade packages is rather small).

The remote connect feature is one of the things I use most often, and it is much faster than VNC in certain cases, and has worked well for us. You don't have to open any firewall ports on the computers you are connecting to, since it can use a 'relay' server as a go between.

Was this review helpful to you? 
Very impressed with OptiTune so far. The feature set is comprehensive - remote desktop, remote assistance, application deployment, scripting, to name a few. The support is also awesome, I needed to ask how create a complex script to use with OptiTune, and they got back to me right away.
Overall rating 
 
4.8
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
4.0
Reviewed by Steve Owen January 23, 2016

One of the best

Very impressed with OptiTune so far. The feature set is comprehensive - remote desktop, remote assistance, application deployment, scripting, to name a few. The support is also awesome, I needed to ask how create a complex script to use with OptiTune, and they got back to me right away.

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We recently switched to optitune from labtech, and couldn't be happier. It has all the features we require, the support is wonderful, and the price is right too. I really like the remote assistance feature where customers can request assistance from the "support center" desktop app, and one of our techs can respond and help in real time (control their desktop).

For our severs, I like that I don't have to open firewall ports in order to get remote access, since the installed agent opens an outgoing connection for remote desktop to work, and it's all done through the optitune management website and their remote desktop software. In fact, its a bargain when you just compare it to team viewer, for example, but it also supports real MSP functions like deploying applications, scripts, monitoring, and viewing performance data.
Overall rating 
 
5.0
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
5.0
Reviewed by Jeff Hall January 13, 2016

Perfect for my MSP

We recently switched to optitune from labtech, and couldn't be happier. It has all the features we require, the support is wonderful, and the price is right too. I really like the remote assistance feature where customers can request assistance from the "support center" desktop app, and one of our techs can respond and help in real time (control their desktop).

For our severs, I like that I don't have to open firewall ports in order to get remote access, since the installed agent opens an outgoing connection for remote desktop to work, and it's all done through the optitune management website and their remote desktop software. In fact, its a bargain when you just compare it to team viewer, for example, but it also supports real MSP functions like deploying applications, scripts, monitoring, and viewing performance data.

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OptiTune is the Lexus of RMMs. It is refined, powerful, doesn't break down, and looks great too. I have tried several other solutions, like Kaseya, Labtech, GFI Max, etc..., but OptiTune provides all the features I need at a reasonable price point. Also, its UI is outstanding, and easy to learn. I highly recommend OptiTune to any other corporate IT departments, it was an easy sell to my upper management once I gave them a demo of what it could do (e.g. install apps, scripting, manage updates, full inventory, show computers on a map, etc...), and compared it to Kaseya for them (also, it was about 1/3 the price of Kaseya).
Overall rating 
 
5.0
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
5.0
Reviewed by Frank Johnstone March 14, 2015

Rock Solid RMM

OptiTune is the Lexus of RMMs. It is refined, powerful, doesn't break down, and looks great too. I have tried several other solutions, like Kaseya, Labtech, GFI Max, etc..., but OptiTune provides all the features I need at a reasonable price point. Also, its UI is outstanding, and easy to learn. I highly recommend OptiTune to any other corporate IT departments, it was an easy sell to my upper management once I gave them a demo of what it could do (e.g. install apps, scripting, manage updates, full inventory, show computers on a map, etc...), and compared it to Kaseya for them (also, it was about 1/3 the price of Kaseya).

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I've been using Optitune for several months, and it has been working flawlessly for my small MSP. I really like the new remote assist feature where clients can ask for remote assistance, and I just connect to their desktop. I couldn't find another solution that offered such a long trial either (for one year).

It has all the basics you need, without the confusing interface of some of the other products out there (e.g. Kaseya).
Overall rating 
 
4.8
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
4.0
Reviewed by Joe Devera October 19, 2014

Works great, 1st year free is a bonus

I've been using Optitune for several months, and it has been working flawlessly for my small MSP. I really like the new remote assist feature where clients can ask for remote assistance, and I just connect to their desktop. I couldn't find another solution that offered such a long trial either (for one year).

It has all the basics you need, without the confusing interface of some of the other products out there (e.g. Kaseya).

Was this review helpful to you? 
 
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