<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:g="http://base.google.com/ns/1.0" xmlns:c="http://base.google.com/cns/1.0">
    <channel>
        <title><![CDATA[PSA]]></title>
        <description><![CDATA[Product Listings, Reviews & Discussion on the best Managed Services Product Directory. Join in at MSPcomparison.com]]></description>
        <link>http://www.mspcomparison.com/</link>
                <image>
            <title><![CDATA[PSA]]></title>
            <url>http://www.mspcomparison.com/images/stories/web_links.jpg</url>            
            <link>http://www.mspcomparison.com/</link>
        </image>
                                        <item>
                                <guid>http://www.mspcomparison.com/component/content/article/917-psa/32-openair.html</guid>
                <title><![CDATA[OpenAir]]></title>
                <link>http://www.mspcomparison.com/component/content/article/917-psa/32-openair.html</link>                
                <description><![CDATA[
                                    <img src="http://www.mspcomparison.com/images/stories/jreviews/tn/tn_32_list_logoopenair_1274525968.gif"  border="0"  alt="OpenAir"  title="OpenAir"  align="left"  style="width: 150px; height: 36px"  />                                OpenAir is a NetSuite company, the leading cloud ERP, CRM system provider. Openair is a very popular PSA tool which NetSuite's exisiting customers and some standalone PSA users. The solution...                ]]></description>
                <category><![CDATA[PSA]]></category>
                <pubDate>Sat, 22 May 2010 10:59:00 +0100</pubDate>
                <g:id>32</g:id>
                <g:publish_date>2010-05-22</g:publish_date>
                                                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/32_logoopenair_1274525968.gif</g:image_link>
                                                                        
                    <c:vendor>                                                    <c:value><![CDATA[NetSuite]]></c:value>
                                            </c:vendor>                    
                    <c:website>                                                    <c:value><![CDATA[http://www.openair.com/Products/NetSuite-OpenAir]]></c:value>
                                            </c:website>                    
                    <c:saas>                                                    <c:value><![CDATA[Yes]]></c:value>
                                            </c:saas>                    
                    <c:onpremise>                                                    <c:value><![CDATA[No]]></c:value>
                                            </c:onpremise>                    
                    <c:pricedper>                                                    <c:value><![CDATA[Seat]]></c:value>
                                            </c:pricedper>                    
                    <c:shortdescription>                                                    <c:value><![CDATA[Project Management 
Resource Management 
Timesheet Management 
Expense Management 
Invoicing 
Reporting and Dashboards 
OpenAir Connect  - integration with front and back office systems.]]></c:value>
                                            </c:shortdescription>                                    
            </item>
                        <item>
                                <guid>http://www.mspcomparison.com/component/content/article/917-psa/35-qos-it.html</guid>
                <title><![CDATA[QoS-IT]]></title>
                <link>http://www.mspcomparison.com/component/content/article/917-psa/35-qos-it.html</link>                
                <description><![CDATA[
                                    <img src="http://www.mspcomparison.com/images/stories/jreviews/tn/tn_35_list_QoSITwaveLogo1_1274728274.jpg"  border="0"  alt="QoS-IT"  title="QoS-IT"  align="left"  style="width: 150px; height: 75px"  />                                 QoS-IT is a platform designed to lay over Microsoft Dynamics CRM. A comprehensive solution for not a lot of money - the product provides a lot of integration to...                ]]></description>
                <category><![CDATA[PSA]]></category>
                <pubDate>Mon, 24 May 2010 19:11:00 +0100</pubDate>
                <g:id>35</g:id>
                <g:publish_date>2010-05-24</g:publish_date>
                                                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/35_QoSITwaveLogo1_1274728274.jpg</g:image_link>
                                                                        
                    <c:vendor>                                                    <c:value><![CDATA[Qos-IT]]></c:value>
                                            </c:vendor>                    
                    <c:website>                                                    <c:value><![CDATA[http://www.qos-it.com]]></c:value>
                                            </c:website>                    
                    <c:saas>                                                    <c:value><![CDATA[No]]></c:value>
                                            </c:saas>                    
                    <c:onpremise>                                                    <c:value><![CDATA[Yes]]></c:value>
                                            </c:onpremise>                    
                    <c:pricedper>                                                    <c:value><![CDATA[Server]]></c:value>
                                            </c:pricedper>                    
                    <c:additionalpricinginformation>                                                    <c:value><![CDATA[http://www.qos-it.com/qw/BuyNowPayLater/QoSITPrices/tabid/61/Default.aspx]]></c:value>
                                            </c:additionalpricinginformation>                    
                    <c:shortdescription>                                                    <c:value><![CDATA[Service Level Agreement
Dashboard and Reports
Case (Incident)
Service Calendar  
Self-Serve Portal  
Job Control Panel ]]></c:value>
                                            </c:shortdescription>                                    
            </item>
                        <item>
                                <guid>http://www.mspcomparison.com/component/content/article/917-psa/58-shockey-monkey.html</guid>
                <title><![CDATA[Shockey Monkey]]></title>
                <link>http://www.mspcomparison.com/component/content/article/917-psa/58-shockey-monkey.html</link>                
                <description><![CDATA[
                                    <img src="http://www.mspcomparison.com/images/stories/jreviews/tn/tn_58_list_shockeymonkeylogo1_1281736659.png"  border="0"  alt="Shockey Monkey"  title="Shockey Monkey"  align="left"  style="width: 216px; height: 70px"  />                                 A FREEMIUM PSA Tool, Shockey Monkey was launched during CompTIA's Breakaway event (13/08/2010) by CEO Vlad Mazek.   Vlad in a number of press releases and interviews since...                ]]></description>
                <category><![CDATA[PSA]]></category>
                <pubDate>Fri, 13 Aug 2010 21:57:00 +0100</pubDate>
                <g:id>58</g:id>
                <g:publish_date>2010-08-13</g:publish_date>
                                                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/58_shockeymonkeylogo1_1281736659.png</g:image_link>
                                                                        
                    <c:vendor>                                                    <c:value><![CDATA[Shockey Monkey, Inc.]]></c:value>
                                            </c:vendor>                    
                    <c:website>                                                    <c:value><![CDATA[http://www.shockeymonkey.com/]]></c:value>
                                            </c:website>                    
                    <c:saas>                                                    <c:value><![CDATA[Yes]]></c:value>
                                            </c:saas>                    
                    <c:onpremise>                                                    <c:value><![CDATA[No]]></c:value>
                                            </c:onpremise>                    
                    <c:pricedper>                                                    <c:value><![CDATA[Free]]></c:value>
                                            </c:pricedper>                    
                    <c:additionalpricinginformation>                                                    <c:value><![CDATA[It&#039;s free, no catches. They do also offer a PRO version which &quot;grows with you&quot; with a number of plug-ins etc.]]></c:value>
                                            </c:additionalpricinginformation>                    
                    <c:shortdescription>                                                    <c:value><![CDATA[- Client Portal
- Support Board
- Client Relationship Management
- Projects
- Agreements
- Tasks and Schedule
- Service Manager]]></c:value>
                                            </c:shortdescription>                                    
            </item>
                        <item>
                                <guid>http://www.mspcomparison.com/component/content/article/917-psa/61.html</guid>
                <title><![CDATA[Fort]]></title>
                <link>http://www.mspcomparison.com/component/content/article/917-psa/61.html</link>                
                <description><![CDATA[
                                    <img src="http://www.mspcomparison.com/images/stories/jreviews/tn/tn_61_list_Logo_1283243133.png"  border="0"  alt="Fort"  title="Fort"  align="left"  style="width: 225px; height: 121px"  />                                 Fort's unique cloud management software and service enables service providers to deliver a premium level of infrastructure as a service (IaaS) where self provisioning, an intuitive interface and complete...                ]]></description>
                <category><![CDATA[PSA]]></category>
                <pubDate>Tue, 31 Aug 2010 08:25:00 +0100</pubDate>
                <g:id>61</g:id>
                <g:publish_date>2010-08-31</g:publish_date>
                                                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/61_Logo_1283243133.png</g:image_link>
                                                                        
                    <c:vendor>                                                    <c:value><![CDATA[Fort Technologies]]></c:value>
                                            </c:vendor>                    
                    <c:website>                                                    <c:value><![CDATA[http://www.forttechnologies.com]]></c:value>
                                            </c:website>                    
                    <c:saas>                                                    <c:value><![CDATA[No]]></c:value>
                                            </c:saas>                    
                    <c:onpremise>                                                    <c:value><![CDATA[N/A]]></c:value>
                                            </c:onpremise>                    
                    <c:pricedper>                                                    <c:value><![CDATA[Server]]></c:value>
                                            </c:pricedper>                    
                    <c:shortdescription>                                                    <c:value><![CDATA[Technical Features:

•	Designer and interface is unique and extremely user friendly
•	Interactive management console provides central management for all assets
•	Rich offering which includes ticketing, real time reporting and billing 
•	Ability to manage a wide range of infrastructure components and applications
•	Complete IT environments including rich business applications 
•	Self provisioned services – any user can independently design, cost and build.
•	Private cloud offering and hybrid cloud management. ]]></c:value>
                                            </c:shortdescription>                                    
            </item>
                        <item>
                                <guid>http://www.mspcomparison.com/component/content/article/917-psa/76-ezpsa.html</guid>
                <title><![CDATA[EzPSA]]></title>
                <link>http://www.mspcomparison.com/component/content/article/917-psa/76-ezpsa.html</link>                
                <description><![CDATA[
                                    <img src="http://www.mspcomparison.com/images/stories/jreviews/tn/tn_76_list__EzPSAlogocopy2_1290051205.png"  border="0"  alt="EzPSA"  title="EzPSA"  align="left"  style="width: 250px; height: 102px"  />                                 EzPSA is is designed to help IT businesses manage workflow and increase productivity. EzPSA puts the information you need to run a successful IT company at your fingertips, helping...                ]]></description>
                <category><![CDATA[PSA]]></category>
                <pubDate>Thu, 18 Nov 2010 03:33:00 +0000</pubDate>
                <g:id>76</g:id>
                <g:publish_date>2010-11-18</g:publish_date>
                                                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/_EzPSAlogocopy2_1290051205.png</g:image_link>
                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/_ServiceDesk_1290051206.JPG</g:image_link>
                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/_Client_1290051206.JPG</g:image_link>
                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/_Projects_1290051206.JPG</g:image_link>
                                                                        
                    <c:vendor>                                                    <c:value><![CDATA[EzPSA]]></c:value>
                                            </c:vendor>                    
                    <c:website>                                                    <c:value><![CDATA[http://www.ezpsa.com]]></c:value>
                                            </c:website>                    
                    <c:saas>                                                    <c:value><![CDATA[Yes]]></c:value>
                                            </c:saas>                    
                    <c:onpremise>                                                    <c:value><![CDATA[No]]></c:value>
                                            </c:onpremise>                    
                    <c:pricedper>                                                    <c:value><![CDATA[Seat]]></c:value>
                                            </c:pricedper>                    
                    <c:additionalpricinginformation>                                                    <c:value><![CDATA[Client access is free]]></c:value>
                                            </c:additionalpricinginformation>                    
                    <c:shortdescription>                                                    <c:value><![CDATA[Marketing &amp; Lead Generation tools
Client Relationship Management
Proposal &amp; Quote Generation
Ordering &amp; Invoicing
Service Desk for managing tickets
Time Recording
Free EzPSA support 
Client Portal]]></c:value>
                                            </c:shortdescription>                                    
            </item>
                        <item>
                                <guid>http://www.mspcomparison.com/component/content/article/917-psa/86-work-market.html</guid>
                <title><![CDATA[Work Market]]></title>
                <link>http://www.mspcomparison.com/component/content/article/917-psa/86-work-market.html</link>                
                <description><![CDATA[
                                    <img src="http://www.mspcomparison.com/images/stories/jreviews/tn/tn_86_list__work_1294841722.PNG"  border="0"  alt="Work Market"  title="Work Market"  align="left"  style="width: 160px; height: 44px"  />                                 Work Market is a free PSA tool which will be hosted in the Amazon Cloud, while the tool is a "labor resource management platform" it will include some PSA...                ]]></description>
                <category><![CDATA[PSA]]></category>
                <pubDate>Wed, 12 Jan 2011 14:15:00 +0000</pubDate>
                <g:id>86</g:id>
                <g:publish_date>2011-01-12</g:publish_date>
                                                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/_work_1294841722.PNG</g:image_link>
                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/_Capture_1294841722.PNG</g:image_link>
                                                                        
                    <c:vendor>                                                    <c:value><![CDATA[Work Market, Inc.]]></c:value>
                                            </c:vendor>                    
                    <c:website>                                                    <c:value><![CDATA[http://www.workmarket.com]]></c:value>
                                            </c:website>                    
                    <c:saas>                                                    <c:value><![CDATA[Yes]]></c:value>
                                            </c:saas>                    
                    <c:onpremise>                                                    <c:value><![CDATA[No]]></c:value>
                                            </c:onpremise>                    
                    <c:pricedper>                                                    <c:value><![CDATA[Free]]></c:value>
                                            </c:pricedper>                                    
            </item>
                        <item>
                                <guid>http://www.mspcomparison.com/component/content/article/917-psa/131-projector-professional-services-automation-psa-software.html</guid>
                <title><![CDATA[Projector Professional Services Automation (PSA) Software]]></title>
                <link>http://www.mspcomparison.com/component/content/article/917-psa/131-projector-professional-services-automation-psa-software.html</link>                
                <description><![CDATA[
                                    <img src="http://www.mspcomparison.com/images/stories/jreviews/tn/tn_131_list_Logo19770_1314045435.jpg"  border="0"  alt="Projector Professional Services Automation (PSA) Software"  title="Projector Professional Services Automation (PSA) Software"  align="left"  style="width: 197px; height: 70px"  />                                Projector is a hosted Professional Services Automation (PSA) suite designed specifically for billable project-based services organizations such as consulting companies. It provides tools to enable it to become the core...                ]]></description>
                <category><![CDATA[PSA]]></category>
                <pubDate>Mon, 22 Aug 2011 20:36:00 +0100</pubDate>
                <g:id>131</g:id>
                <g:publish_date>2011-08-22</g:publish_date>
                                                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/131_Logo19770_1314045435.jpg</g:image_link>
                                                                        
                    <c:vendor>                                                    <c:value><![CDATA[Projector PSA, Inc.]]></c:value>
                                            </c:vendor>                    
                    <c:website>                                                    <c:value><![CDATA[http://www.projectorpsa.com]]></c:value>
                                            </c:website>                    
                    <c:saas>                                                    <c:value><![CDATA[Yes]]></c:value>
                                            </c:saas>                    
                    <c:onpremise>                                                    <c:value><![CDATA[No]]></c:value>
                                            </c:onpremise>                    
                    <c:pricedper>                                                    <c:value><![CDATA[Seat]]></c:value>
                                            </c:pricedper>                    
                    <c:additionalpricinginformation>                                                    <c:value><![CDATA[Projector is available in three editions (Team, Professional and Enterprise) and starts at $10 user/month making Projector the most affordable and robust Professional Services Automation software available on the market. ]]></c:value>
                                            </c:additionalpricinginformation>                    
                    <c:shortdescription>                                                    <c:value><![CDATA[- Full Project Accounting Capabilities
- Time and Expense Tracking
- Integrated Project Management Tools
- Resource Scheduling
- Customer Billing
- Pre-built Integrations Including Salesforce.com, Quick Books, Great Plains, and Microsoft Project]]></c:value>
                                            </c:shortdescription>                                    
            </item>
                        <item>
                                <guid>http://www.mspcomparison.com/component/content/article/917-psa/145-beetil.html</guid>
                <title><![CDATA[Beetil]]></title>
                <link>http://www.mspcomparison.com/component/content/article/917-psa/145-beetil.html</link>                
                <description><![CDATA[
                                    <img src="http://www.mspcomparison.com/images/stories/jreviews/tn/tn_145_list__BeetilLogoTagLine_1332291090.png"  border="0"  alt="Beetil"  title="Beetil"  align="left"  style="width: 250px; height: 194px"  />                                Beautiful, modern and easy to use IT service desk, operations and customer service tool aligned to the global ITIL framework and common sense. Beetil targets small to medium sized organizations...                ]]></description>
                <category><![CDATA[PSA]]></category>
                <pubDate>Wed, 21 Mar 2012 00:51:00 +0000</pubDate>
                <g:id>145</g:id>
                <g:publish_date>2012-03-21</g:publish_date>
                                                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/_BeetilLogoTagLine_1332291090.png</g:image_link>
                                                                        
                    <c:vendor>                                                    <c:value><![CDATA[Beetil]]></c:value>
                                            </c:vendor>                    
                    <c:website>                                                    <c:value><![CDATA[http://www.beetil.com]]></c:value>
                                            </c:website>                    
                    <c:saas>                                                    <c:value><![CDATA[Yes]]></c:value>
                                            </c:saas>                    
                    <c:onpremise>                                                    <c:value><![CDATA[No]]></c:value>
                                            </c:onpremise>                    
                    <c:pricedper>                                                    <c:value><![CDATA[Seat]]></c:value>
                                            </c:pricedper>                    
                    <c:additionalpricinginformation>                                                    <c:value><![CDATA[Priced per IT/support/service desk user:
$39 per user/month for each user 1 to 5
$33 per user/month for each user 6 to 25
$29 per user/month for each user 26+ (or contact us if significantly more than 26!)

Customers using the self-service support portal or email integration are FREE!]]></c:value>
                                            </c:additionalpricinginformation>                    
                    <c:shortdescription>                                                    <c:value><![CDATA[Beautiful and easy to use
Ticketing, incident and request management (ITIL)
Self-service customer support portal with knowledge base
Email integration (new/updated tickets inbound, notifications/updates outbound)
Problem management (ITIL)
Change management (ITIL)
Release &amp; deployment management (ITIL)
Configuration &amp; asset management (ITIL)
Knowledge management (ITIL)
Configurable SLAs
Integrated time tracking and reporting
Custom reporting
RESTful API
Satisfaction surveys]]></c:value>
                                            </c:shortdescription>                                    
            </item>
                        <item>
                                <guid>http://www.mspcomparison.com/component/content/article/917-psa/30-autotask-go.html</guid>
                <title><![CDATA[Autotask Go!]]></title>
                <link>http://www.mspcomparison.com/component/content/article/917-psa/30-autotask-go.html</link>                
                <description><![CDATA[
                                    <img src="http://www.mspcomparison.com/images/stories/jreviews/tn/tn_30_list_autotask_1274515900.gif"  border="0"  alt="Autotask Go!"  title="Autotask Go!"  align="left"  style="width: 150px; height: 36px"  />                                 Autotask Go! is an affordable and easy to use solution - which is limited to 3 users. A basic set of features, but I imagine most MSPs would look...                ]]></description>
                <category><![CDATA[PSA]]></category>
                <pubDate>Sat, 22 May 2010 08:11:00 +0100</pubDate>
                <g:id>30</g:id>
                <g:publish_date>2010-05-22</g:publish_date>
                                                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/30_autotask_1274515900.gif</g:image_link>
                                                                    <c:editor_rating>5.0</c:editor_rating>
                                    
                    <c:vendor>                                                    <c:value><![CDATA[Autotask]]></c:value>
                                            </c:vendor>                    
                    <c:website>                                                    <c:value><![CDATA[http://www.autotask.com/go/overview.htm?country=United%20Kingdom]]></c:value>
                                            </c:website>                    
                    <c:saas>                                                    <c:value><![CDATA[Yes]]></c:value>
                                            </c:saas>                    
                    <c:onpremise>                                                    <c:value><![CDATA[No]]></c:value>
                                            </c:onpremise>                    
                    <c:pricedper>                                                    <c:value><![CDATA[Seat]]></c:value>
                                            </c:pricedper>                    
                    <c:additionalpricinginformation>                                                    <c:value><![CDATA[As low as £25/month per user.

Small fee to upgrade to Autotask Pro!]]></c:value>
                                            </c:additionalpricinginformation>                    
                    <c:shortdescription>                                                    <c:value><![CDATA[CRM Integration (costs extra)
Manage and Track Customers
Track Installed Products &amp; Assets
Microsoft Office Integration (costs extra)
Easy Process &amp; Capture Customer Requests
Service Dashboard and Reporting
Create Proactive Maintenance plans
Workflow and Escalation
Automatic Notifications and Actions
White Labelling (extra cost)
Service Level Agreement (SLA) Management
Ticket Sharing (Outsource management)
Schedule Calls / Prevent conflicts
Statements of Work (SoW)
Track and Monitor Billable Time
Resource Reporting
Flexible Contract and Billing Automation
Contract Management - Contract, Break Fix, Hourly
Quickbooks Integration (costs extra)
Pre-defined Reports
Free Autotask support.

Please visit http://www.autotask.com/software/compare.htm for more details.]]></c:value>
                                            </c:shortdescription>                                    
            </item>
                        <item>
                                <guid>http://www.mspcomparison.com/component/content/article/917-psa/34-connectwise-msp.html</guid>
                <title><![CDATA[ConnectWise]]></title>
                <link>http://www.mspcomparison.com/component/content/article/917-psa/34-connectwise-msp.html</link>                
                <description><![CDATA[
                                    <img src="http://www.mspcomparison.com/images/stories/jreviews/tn/tn_34_list_2010logoMasterowlandtag_1274801156.jpg"  border="0"  alt="ConnectWise"  title="ConnectWise"  align="left"  style="width: 250px; height: 144px"  />                                 Recurring revenue is the key to wealth in the IT industry, and Managed Services is the key to recurring revenue. Let ConnectWise drive your managed service process. ...                ]]></description>
                <category><![CDATA[PSA]]></category>
                <pubDate>Mon, 24 May 2010 18:54:00 +0100</pubDate>
                <g:id>34</g:id>
                <g:publish_date>2010-05-24</g:publish_date>
                <g:rating>4</g:rating>                                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/34_2010logoMasterowlandtag_1274801156.jpg</g:image_link>
                                                                        
                    <c:vendor>                                                    <c:value><![CDATA[ConnectWise]]></c:value>
                                            </c:vendor>                    
                    <c:website>                                                    <c:value><![CDATA[http://www.connectwise.com/]]></c:value>
                                            </c:website>                    
                    <c:saas>                                                    <c:value><![CDATA[Yes]]></c:value>
                                            </c:saas>                    
                    <c:onpremise>                                                    <c:value><![CDATA[Yes]]></c:value>
                                            </c:onpremise>                    
                    <c:pricedper>                                                    <c:value><![CDATA[Seat]]></c:value>
                                            </c:pricedper>                    
                    <c:shortdescription>                                                    <c:value><![CDATA[With ConnectWise you can: 
- Centralize, manage and bill your Managed Services in ConnectWise
- Auto discovery of workstations &amp; servers
- Executive Management Report highlights the benefits of your MSP offering
  
Integrate to a growing list of best of breed MSP Tools:

- Remote Management  &amp; Monitoring Tools
- Pay per Click for Printers and Copiers
- SPAM Filters
- Cloud Computing
- Backup Disaster Recovery
- Firewalls
- Internet Control
- Help Desk

MSP Software Feature List

- Asset discovery
- Multiple MSP platforms supported
- Automatic updates to agreements
- Automatic updates to configurations
- Integration to Invoicing
- Integration to Configurations 
]]></c:value>
                                            </c:shortdescription>                                    
            </item>
                        <item>
                                <guid>http://www.mspcomparison.com/component/content/article/917-psa/37-tigerpaw-crm.html</guid>
                <title><![CDATA[Tigerpaw CRM]]></title>
                <link>http://www.mspcomparison.com/component/content/article/917-psa/37-tigerpaw-crm.html</link>                
                <description><![CDATA[
                                    <img src="http://www.mspcomparison.com/images/stories/jreviews/tn/tn_37_list_tigerpawsoftwarepsa1_1275164600.jpg"  border="0"  alt="Tigerpaw CRM"  title="Tigerpaw CRM"  align="left"  style="width: 150px; height: 83px"  />                                A full CRM and PSA tool rolled into one, a large product for a small price. RMM integration is by far the biggest I've ever seen from a tool like...                ]]></description>
                <category><![CDATA[PSA]]></category>
                <pubDate>Sat, 29 May 2010 20:23:00 +0100</pubDate>
                <g:id>37</g:id>
                <g:publish_date>2010-05-29</g:publish_date>
                <g:rating>4</g:rating>                                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/37_tigerpawsoftwarepsa1_1275164600.jpg</g:image_link>
                                                                        
                    <c:vendor>                                                    <c:value><![CDATA[Tigerpaw Software]]></c:value>
                                            </c:vendor>                    
                    <c:website>                                                    <c:value><![CDATA[http://www.tigerpawsoftware.com]]></c:value>
                                            </c:website>                    
                    <c:saas>                                                    <c:value><![CDATA[No]]></c:value>
                                            </c:saas>                    
                    <c:onpremise>                                                    <c:value><![CDATA[Yes]]></c:value>
                                            </c:onpremise>                    
                    <c:pricedper>                                                    <c:value><![CDATA[Seat]]></c:value>
                                            </c:pricedper>                    
                    <c:shortdescription>                                                    <c:value><![CDATA[Service Order
Trouble Tickets
Contract Management
Sub-Contractor Management
Knowledge Base
Helpdesk
E-mail Connector
RMM integration (http://www.tigerpawsoftware.com/products/Service/Managed_Services.aspx)]]></c:value>
                                            </c:shortdescription>                                    
            </item>
                        <item>
                                <guid>http://www.mspcomparison.com/component/content/article/917-psa/31-autotask-pro.html</guid>
                <title><![CDATA[Autotask Pro]]></title>
                <link>http://www.mspcomparison.com/component/content/article/917-psa/31-autotask-pro.html</link>                
                <description><![CDATA[
                                    <img src="http://www.mspcomparison.com/images/stories/jreviews/tn/tn_31_list_autotask_1274516905.gif"  border="0"  alt="Autotask Pro"  title="Autotask Pro"  align="left"  style="width: 150px; height: 36px"  />                                 Autotask Pro has a large range of functionality over "Go!" a lot of the chargable extras are thrown in, and available APIs makes integration much easier for MSPs. ...                ]]></description>
                <category><![CDATA[PSA]]></category>
                <pubDate>Sat, 22 May 2010 08:28:00 +0100</pubDate>
                <g:id>31</g:id>
                <g:publish_date>2010-05-22</g:publish_date>
                <g:rating>5</g:rating>                                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/31_autotask_1274516905.gif</g:image_link>
                                                                        
                    <c:vendor>                                                    <c:value><![CDATA[Autotask]]></c:value>
                                            </c:vendor>                    
                    <c:website>                                                    <c:value><![CDATA[http://www.autotask.com]]></c:value>
                                            </c:website>                    
                    <c:saas>                                                    <c:value><![CDATA[Yes]]></c:value>
                                            </c:saas>                    
                    <c:onpremise>                                                    <c:value><![CDATA[No]]></c:value>
                                            </c:onpremise>                    
                    <c:pricedper>                                                    <c:value><![CDATA[Seat]]></c:value>
                                            </c:pricedper>                    
                    <c:shortdescription>                                                    <c:value><![CDATA[CRM Integration
Manage and Track Customers
Track Installed Products &amp; Assets
Opportunity Management
Microsoft Office Integration
Create Quotes
Easy Process &amp; Capture Customer Requests
Service Dashboard and Reporting
Create Proactive Maintenance plans
Workflow and Escalation
Automatic Notifications and Actions
White Labelling (extra cost)
Service Level Agreement (SLA) Management
Ticket Sharing (Outsource management)
Schedule Calls / Prevent conflicts
Statements of Work (SoW)
Manage Engineers from one central location
Project Management tools - plans, schedules, assignments
Manage IT Project portfolio
Track and Monitor Billable Time
Resource Reporting
Track non-billable time
Detailed expense reports
Flexible Contract and Billing Automation
Contract Management - Contract, Break Fix, Hourly
Fixed Price &amp; Retainer Contract Management
Track &amp; Bill Product subscriptions
Quickbooks Integration (costs extra)
Pre-defined Reports
Custom Ad-hoc reporting
Web Services API
Configurable with other Apps and Forms
Autotask Autoforms
Free Autotask support.

Please visit http://www.autotask.com/software/compare.htm for more details.
]]></c:value>
                                            </c:shortdescription>                                    
            </item>
                        <item>
                                <guid>http://www.mspcomparison.com/component/content/article/917-psa/126-salesforce-professional-services-automation-psa-by-financialforce.html</guid>
                <title><![CDATA[Salesforce Professional Services Automation (PSA) by FinancialForce]]></title>
                <link>http://www.mspcomparison.com/component/content/article/917-psa/126-salesforce-professional-services-automation-psa-by-financialforce.html</link>                
                <description><![CDATA[
                                    <img src="http://www.mspcomparison.com/images/stories/jreviews/tn/tn_126_list_logofinancialforce1_1311708244.gif"  border="0"  alt="Salesforce Professional Services Automation (PSA) by FinancialForce"  title="Salesforce Professional Services Automation (PSA) by FinancialForce"  align="left"  style="width: 140px; height: 57px"  />                                 FinancialForce Professional Services Automation (PSA) is a cloud based services solution that leverages the power of Salesforce CRM and Force.com to the benefit of your organization. It enables companies...                ]]></description>
                <category><![CDATA[PSA]]></category>
                <pubDate>Tue, 26 Jul 2011 10:11:00 +0100</pubDate>
                <g:id>126</g:id>
                <g:publish_date>2011-07-26</g:publish_date>
                <g:rating>5</g:rating>                                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/126_logofinancialforce1_1311708244.gif</g:image_link>
                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/_FFPSA1_1311675060.gif</g:image_link>
                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/_FFPSA4_1311675060.gif</g:image_link>
                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/_FFPSA2_1311675060.gif</g:image_link>
                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/_FFPSA5_1311675060.gif</g:image_link>
                                            <g:image_link>http://www.mspcomparison.com/images/stories/jreviews/_FFPSA3_1311675060.gif</g:image_link>
                                                                        
                    <c:vendor>                                                    <c:value><![CDATA[FinancialForce.com]]></c:value>
                                            </c:vendor>                    
                    <c:website>                                                    <c:value><![CDATA[http://www.financialforce.com]]></c:value>
                                            </c:website>                    
                    <c:saas>                                                    <c:value><![CDATA[Yes]]></c:value>
                                            </c:saas>                    
                    <c:onpremise>                                                    <c:value><![CDATA[No]]></c:value>
                                            </c:onpremise>                    
                    <c:pricedper>                                                    <c:value><![CDATA[Seat]]></c:value>
                                            </c:pricedper>                    
                    <c:additionalpricinginformation>                                                    <c:value><![CDATA[The price of FinancialForce PSA starts at $25/month per user.]]></c:value>
                                            </c:additionalpricinginformation>                    
                    <c:shortdescription>                                                    <c:value><![CDATA[Actionable information for both project management or whole practice management
Bridge the gap between how you sell and deliver projects
Reduce the need for spreadsheets and manual workarounds
Lower administrative costs by utilizing data already in Salesforce]]></c:value>
                                            </c:shortdescription>                                    
            </item>
                        </channel>
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