http://www.mspcomparison.com/ http://www.mspcomparison.com/images/stories/web_links.jpg http://www.mspcomparison.com/ 144-226 http://www.mspcomparison.com/component/content/article/920-online-backup/144-sos-online-backup.html Worst experience of my life. Everyone has a horror story about some phone company, some restaurant, some taxi driver, whatever. SOS is my horror story. My needs in the beginning were: rebranded backup exchange, sql and virtual plug-ins high level of support, to help me learn the ropes Pretty simple, right? First problem: the method used for caching means that the cache store is almost as big as the backup itself! Massive problems with storage on large backups. Second problem: noone available to help me/ not getting back to me soon enough to resolve issues. Third problem: "Oh, you need additional software for brick level exchange backups" Summary of many problems since then: 20GB upload limit. Big uploads can take days, interfering with work. No option for manual seeding. No option for emergency HDD recovery.... Maybe it's better if you actually LIVE in america, but this is not suitable for australia. ]]> Tue, 24 Apr 2012 08:01:28 +0100 147-225 http://www.mspcomparison.com/component/content/article/920-online-backup/147-corporate-backup.html Corporate Backup were my last resort after a number of broken promises and awful software from other, supposedly reputable vendors. I wish I'd gone to them first. They made some big claims over the phone, but after 4 weeks of trialing it was obvious that they could do everything they said they could do! Files, system state, exchange, active directories, exchange, SQL, VMware, HyperV to start with, plus file sharing capabilities, online signup for my clients.... Best software I've ever purchased. hands down. P.S I've only used the windows version, but I'm sure the Mac version is good too :) ]]> Tue, 24 Apr 2012 07:53:15 +0100 142-204 http://www.mspcomparison.com/component/content/article/920-online-backup/142-livedrive.html We have been in selling some form of online backup for years and have tried many vendors in that time. We operate as an MSP focused soley on the SMB segment. Many of our clients have no central servers and are very cost sensitive. They also have a weaker tolerance for downtime since many of the owners are heavily engage in growing their business. For the last year we have been using Egnyte on a trial basis, they offer a really amazing product, beautiful interface, and many advanced features. The problem is they have in many critical areas failed to deliver a product that works in the SMB environment as a pure cloud storage server. I will post a review of them one I get them added to this site as a vendor. We had several clients who were really getting upset with Egnyte problems, and we were forced once again to find a replacement. Livedrive is a really great product, it covers all the bases for todays modern business owner. For the reseller, several options are available including a white-label option. Support IS lacking, but luckily for us we have had almost no need to call them, the issues we did have I found answers to online and reseller support did eventually get back to me. They recently upgraded their support site and I see some progress on the development side as well. In our testing and client trials, the speed is amazing. As a point, I just sent a 200 MB exe file to our cloud drive in less than 7 mins, downloads were pushing 300k down. Livedrive is worth a look and consideration if you are looking to add remote backup and access to your current portfolio. ]]> Thu, 22 Dec 2011 06:08:20 +0000 83-186 http://www.mspcomparison.com/component/content/article/920-online-backup/83-jungle-disk.html Dirt cheap per GB and works as advertised. No Autotask integration but I have set up rss feeds for all of my low-end clients using Jungledisk/MySecureBackup to keep tabs on backups completed, failed, or missed. SLOW seeding, SLOW restores, but everything ultimately works. JD is a great starter solution, it's also very flexible because you can use the storage as a backup destination, as a mapped drive, or as a folder synch. They are working on their reseller program to bring everything under the Rackspace brand...someday. ]]> Thu, 13 Oct 2011 02:56:51 +0100 52-185 http://www.mspcomparison.com/component/content/article/920-online-backup/52-mozypro.html MozyPro can be a nice, inexpensive addition to a backup program. It's one of the most end-user-friendly systems. However I found myself working many, many issues where backups didn't complete or were slow. This was in 2009. Newer versions may be better but I wasn't impressed or confident that it was working or recoverable. ]]> Thu, 13 Oct 2011 02:52:59 +0100 132-182 http://www.mspcomparison.com/component/content/article/920-online-backup/132-axcient-backup-and-business-continuity-services.html A tightly integrated solution that hits all the marks when it comes to delivering a complete backup and business continuity offering - enabling MSPs to add off-site backup to their portfolio with ZERO up-front costs. They also offer a reseller program allowing product centric VARs the ability to sell the service as a CapEx and collect commission on the monthly fees paid by end users. When it comes to making a check list of everything you could want in a local backup/failover solution with bundled off-site storage they offer everything except for failover to cloud or alternate backup destinations (for local warm standby data sets). Their highest marks are in service and support (perhaps the most important too) as users rave about the quality of their training and support. With good support, all the right features delivered on quality HP hardware, and multiple partner models that make sense, Axcient has set the bar high for other BDR and online backup services to hit. ]]> Wed, 24 Aug 2011 21:07:37 +0100 52-181 http://www.mspcomparison.com/component/content/article/920-online-backup/52-mozypro.html While not terribly easy to setup on the mozypro side, the software itself is very easy to use for backups as well as restores. ]]> Sun, 21 Aug 2011 06:25:10 +0100 121-178 http://www.mspcomparison.com/component/content/article/920-online-backup/121-datto-inc.html We deployed a Siris device to a client and it was so easy to setup and train the user on how to backup, virtualize, and add more agents. The interface is very simple and easy to understand and the device 'just works'! When we did have to work with support, they were very helpful. There was an issue with one of the drives that gave an error and when we contacted support they quickly sent a replacement drive overnight for replace. It was a simple process and support walked me through logging back into device and running some commands in a terminal window for it to see the replacement drive. Only suggestion, I wish the support was available via phone more than just 9AM-8PM EST. Most of us put these devices in after hours and having support available during this time would be vital for MSPs. ]]> Tue, 09 Aug 2011 22:01:48 +0100 120-172 http://www.mspcomparison.com/component/content/article/920-online-backup/120-nine-technology.html Having tried dozens of online backup providers, I could never find one that was "right" for my clients. I have tried services that work well technically, but if there was a problem, I had trouble finding support. I have been using Nine Technology as my primary online backup provider since March of this year and I have been extremely pleased with them. Nine Technology is one of the best service providers I have ever done business with. The company seems to "get it" offering exactly what small SMB IT providers like me want. No-long term commitments, no minimum sales quotas, simple setup, custom branding and a great team. Where Nine Technology really stands out is their team. They have helped me every step of the way by providing my business custom branded marketing material, technical support and even alerting me of sales opportunities (like when Mozy upped their pricing a back in April). From a technical standpoint, their service is quick and hassle free. They even do free initial seeds for your clients. I also get plain text reports delivered to me every morning and have yet to have a failed backup. There pricing is very fair, running around $0.50 / GB. The only negative thing I can say is that their user interfaces are ugly and can be hard to wrap your head around how accounts work. ]]> Tue, 26 Jul 2011 18:34:45 +0100 95-168 http://www.mspcomparison.com/component/content/article/920-online-backup/95-efolder.html Having been an actual past reseller of eFolder I wanted to give them a quick review. The do deliver a fair value for the $ but nothing to jump up and down about. If you want a product that you can resell directly off of your website to end users and SOHO then this is the perfect product. If you are backing up a company's entire data set then it may get a bit price and you will want to compare it with solutions that offer on-premise backup to virtual drive recovery with hardware (BDR - Like Zenith, CharTec and Datto). I would suggest that this product is great entry level offering for cost concious users. By they way, they have a GREAT staff managing their partner program in the US so you won't be dissapointed in the reseller support they provide. ]]> Tue, 19 Jul 2011 18:12:51 +0100