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Product Information

Vendor

Datto Inc.

Website

http://www.dattobackup.com/

SaaS

N/A

On Premise

N/A

Priced Per...

Unknown

Additional Pricing Information

Initial hardware cost, and a flat monthly fee after that. Absolutely no hidden fees for virtualization, BMRs, or disaster recoveries.

Datto Inc.

Editor rating

0.0

User rating

4.4 (1)

Written by Taylor Leas July 18, 2011 832 0Add

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Datto Inc. is an award-winning provider of hardware-based on and off-site backup and disaster recovery solutions. A channel-only company, Datto's backup and disaster recovery solutions are available exclusively through Datto Resale Partners – over 2,000 IT Service Providers across North America and Europe. Datto solutions can be found in verticals such as: healthcare, education, municipalities, retail, law, manufacturing, small business, finance, insurance and many more.

User reviews

Average user rating from: 1 user(s)

Overall rating		4.4
Value for Money		5.0 (1)
Ease of Use		5.0 (1)
Set Up		5.0 (1)
Support		4.0 (1)
Customisation		3.0 (1)

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Ratings (the higher the better)

Value for Money* Do you feel you get value for money for your solution?
Ease of Use* How easy is the software to use?
Set Up* Is the software easy to get up and running? Time to entry.
Support* How do you rate the vendors support? This could be documentation, videos, or even just traditional support tickets.
Customisation* How easy is the platform to customise?

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Overall rating		4.4
Value for Money		5.0
Ease of Use		5.0
Set Up		5.0
Support		4.0
Customisation		3.0

Reviewed by Jon Helm August 09, 2011

Simple setup, great support

We deployed a Siris device to a client and it was so easy to setup and train the user on how to backup, virtualize, and add more agents. The interface is very simple and easy to understand and the device 'just works'! When we did have to work with support, they were very helpful.

There was an issue with one of the drives that gave an error and when we contacted support they quickly sent a replacement drive overnight for replace. It was a simple process and support walked me through logging back into device and running some commands in a terminal window for it to see the replacement drive. Only suggestion, I wish the support was available via phone more than just 9AM-8PM EST. Most of us put these devices in after hours and having support available during this time would be vital for MSPs.

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