Product Information
Small fee to upgrade to Autotask Pro!
Features
Manage and Track Customers
Track Installed Products & Assets
Microsoft Office Integration (costs extra)
Easy Process & Capture Customer Requests
Service Dashboard and Reporting
Create Proactive Maintenance plans
Workflow and Escalation
Automatic Notifications and Actions
White Labelling (extra cost)
Service Level Agreement (SLA) Management
Ticket Sharing (Outsource management)
Schedule Calls / Prevent conflicts
Statements of Work (SoW)
Track and Monitor Billable Time
Resource Reporting
Flexible Contract and Billing Automation
Contract Management - Contract, Break Fix, Hourly
Quickbooks Integration (costs extra)
Pre-defined Reports
Free Autotask support.
Please visit http://www.autotask.com/software/compare.htm for more details.
Autotask Go! Hot
Autotask Go! is an affordable and easy to use solution - which is limited to 3 users. A basic set of features, but I imagine most MSPs would look at AutoTask pro before making thier mind up.
Editor reviews
Recover Lost Time and Peace of Mind
As someone that has had an Autotask session open on my desktop for the past 8 years you can be sure I'm both a fan and a critic. Autotask is the ultimate hosted IT service management platform. Since this review is for Autotask Go! I will assume that you are a smaller shop (1-3 person) that is tired of keeping customer asset, time entries and issue resolution documentation (knowledgebase material) in disparate systems or on yellow notepads to one day get entered into a spread sheet or billing system. You are losing billable time, you can’t grow your business that way and frankly, you customers deserver a more responsible method of data management. For the small price per month (1/3 of a cell phone), you can centralize all your data and billing and even utilize workflow to ensure nothing fall through the crack. You will never look back!
