Managed Services Software User Reviews | MSP Comparison

MSPs Product Directory Remote Monitoring and Management RMM ServiceDesk Plus

Product Information

Vendor

ManageEngine ServiceDesk Plus MSP edition

Website

http://www.manageengine.com/products/service-desk-msp/index.html?sdpql

SaaS

No

On Premise

Yes

Priced Per...

Seat

Additional Pricing Information

Prices start from $595.00. Licenses are calculated on the number technicians. There's an additional charge for nodes on the professional and enterprise editions (includes asset management). Multiple concurrent sessions for remote suppotrt also incur an addtional charge.

Features

http://www.manageengine.com/products/service-desk-msp/features.html

ServiceDesk Plus Hot

Editor rating

0.0

User rating

5.0 (1)

Written by chris green November 01, 2010 1951 0Add

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ServiceDesk Plus - MSP is a web based ITIL ready, Help Desk software with integrated Asset management module built specifically for Managed Service Providers. It has been designed to handle multiple accounts in a single Help Desk so the MSPs don?t have to juggle with multiple software. It is bundled with thoughtful features like Incident Management, Account Management, Asset Management, Knowledge Base, Service Level Agreements, Remote Control Management, and Purchase and Contract Management. All these modules come in a single package at a very affordable price!

http://www.manageengine.com/products/service-desk-msp/video-demo.html

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User reviews

Average user rating from: 1 user(s)

Overall rating		5.0
Value for Money		5.0 (1)
Ease of Use		5.0 (1)
Set Up		5.0 (1)
Support		5.0 (1)
Customisation		5.0 (1)

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Value for Money* Do you feel you get value for money for your solution?
Ease of Use* How easy is the software to use?
Set Up* Is the software easy to get up and running? Time to entry.
Support* How do you rate the vendors support? This could be documentation, videos, or even just traditional support tickets.
Customisation* How easy is the platform to customise?

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Overall rating		5.0
Value for Money		5.0
Ease of Use		5.0
Set Up		5.0
Support		5.0
Customisation		5.0

Reviewed by Raja June 29, 2011

Help Desk Software

I have been using ManageEngine ServiceDesk Plus 8.0 for a quite a while now and really enjoyed it. Web based help desk software with integrated asset management, knowledge base, self service portal, and ITIL processes. Pretty good help desk software to implement and use.

I strongly recommend ManageEngine ServiceDesk Plus - Help Desk Software

For more information about product go to http://www.manageengine.com/products/service-desk/

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