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Hands Free Networks

Product Information

Vendor
Hands Free Networks
SaaS
Yes
On Premise
No
Priced Per...
Node

Hands Free Networks Hot

Editor rating
 
0.0
User rating
 
3.7 (3)

HandsFree Networks as support automation and managed services infrastructure provider enables technology vendors to automate the delivery of system management and helps automate high resources driven recurring issues in the managed services market. HandsFree Networks' patented Next Generation Device Healthcare conceptual architecture allows Managed Services Providers to proactively monitor and manage IT at customer site and automate detection, diagnosis and remediation of problems before the customer knows about their existence.

User reviews

Average user rating from: 3 user(s)

Overall rating 
 
3.7
Value for Money 
 
4.0  (3)
Ease of Use 
 
3.7  (3)
Set Up 
 
4.0  (3)
Support 
 
3.3  (3)
Customisation 
 
3.3  (3)
Ratings (the higher the better)
Value for Money*  
Do you feel you get value for money for your solution?
Ease of Use*  
How easy is the software to use?
Set Up*  
Is the software easy to get up and running? Time to entry.
Support*  
How do you rate the vendors support? This could be documentation, videos, or even just traditional support tickets.
Customisation*  
How easy is the platform to customise?
Comments*
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Overall rating 
 
4.2
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
4.0
Support 
 
3.0
Customisation 
 
4.0
Reviewed by Rakesh Kumar    October 28, 2011

Great new enhanced user-friendly interface from HandsFree Networks.

Amazing !!! Actually after having a hand on the new server interface from HandsFree Networks product. I am kind of getting the feeling that they are pushing harder to go ahead their competators.

To my surprice, they have a new client interface like any AV product. And a new per-incident fix solution where we can use Handsfree networks for one time fixs suchas as for per-incident fixes. They have a one-click solutions like virus cleanup , PC tune-up, IE optimization and so on where they run some 20-25 steps automatically for 30-40 mins and fixed my problems automatically without me doing anything. Fully automated.

I tried contacting them through their website but no reply. I think they should pur their support system in place properly evenif they are expanding fast to help improve customer satification.

I would like to get contacted by Handsfree Networks to see how I can move forward with new solution.

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11
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Overall rating 
 
5.0
Value for Money 
 
5.0
Ease of Use 
 
5.0
Set Up 
 
5.0
Support 
 
5.0
Customisation 
 
5.0
Reviewed by Vidhyasagar SP    June 29, 2011

Software and services that automate the resolution of technology problems

HandsFree Networks is a global provider of software and services that automate the resolution of technology problems. As a result, technology critical to real-time businesses - as well as technology and related services that consumers have come to rely upon - work as planned. HandsFree Networks solutions all take advantage of patented functionality in its support automation software platform, which provides the ability to precisely identify, diagnose and resolve technical problems via proactive or assisted service solutions.

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51
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Overall rating 
 
1.8
Value for Money 
 
2.0
Ease of Use 
 
1.0
Set Up 
 
3.0
Support 
 
2.0
Customisation 
 
1.0
Reviewed by Paul Miller    August 18, 2010

Hand Free Networks

Evaluated this awhile ago, and found it to be too basic and too hard to use. It was very cheap.

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62
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