Product lacks significant polish. The start menu icons don't work properly, the uninstaller doesn't function well. Support is not great. At $5 a month per device it's not overly expensive but since it doesn't really provide a lot of reliable data and remote connections are hit and miss I wouldn't recommend it at all.

Interface is not easy to navigate and often slow to respond.

Don't you folks bother to check your facts? It's almost as if the person that posted your information just took a quick glance and never actually tried it. Here is the correct information:

SaaS: YES - their data center does the processing, and displays the results on web-screens generated from that data center. That's pretty much the defination of SaaS. You don't need to set up and maintain a server to run itcontrolSuite.

On-Premise: NO. For larger sites (lets say over 50 users), there is an option to have an on-site piece of hardware so that you don't have to load agents on each managed computer, but this acts kind of like a proxy - it is not an RMM system by itself. All the work is still being done at the itControl data center. For mid-size sites (lets say 10-50 users), you can load a central agent on an existing server or other convenient machine.... it really doesn't require much horsepower.... and this talks to the other machines on the network via WMI (no agent software required) For smaller sites (lets say under 10 users), you might chose to put an agent on each machine.

Priced Per: It is NOT priced per-server. There are several different pricing plans... pick whichever is most advantageous for your particular inventory of clients. It depends on whether you need their hardware proxy, or use a central control agent, or load agents on each client machine. In practice, most MSPs will choose which method is most appropriate for each of their individual client sites. From the RMM standpoint, any of these options works exactly the same in the itControlSuite screens.

Features: The "three areas" you mention are all fully integrated into one system and the MSP will not see any apparent division between these areas as they interact with the system.

itControl Suite focuses on the most commonly-used capabilities that an MSP would need, rather than trying to add every conceivable belll-and-whistle. The advantage is that its very easy for staff to pick it up without a lot of training (as opposed to Kaseya, for example, where you could take a full week of training and still not not know everything you really need to know to use the system).

A previous reviewer said it was overpriced. When I used in (2010), it was very competitively priced. For our particular client mix, it was a fraction of what Kaseya cost, and below what LabTech cost. The only way I could see costs getting high is if you decided to put the proxy hardware system into a lot of tiny client sites. That option would probably only be taken by someone who lacks a basic understanding of how the system works.... and since the system is so easy to learn there's really no excuse for that.

These comments are based on several months of use in the spring of 2010. After that, I moved to a different company using another popular system. I've used four different RMM systems now, and ultimately, there is no "best choice" in RMM systems. It all depends on what your needs and priorities are and the nature of your particular client base. In my judgement, any system that gets you 90% of what you want and does it immediately, without a lot of fuss and cost (and training overhead) is probably a good choice to consider. Perfectionists will certainly disagree.... but then again perfectionists frequently spend a lot more time and money, and frequently don't produce return-on-investment that merits all of the added time and money spent.

In my opinion, if you're a smaller MSP (lets say 5 technicians or less) and/or you serve a lot of customers with less than 20-30 seats per site, you are much more likely to see the value in itControl Suite over other other possible solutions.

Agents do not always successfully install. Featureless. Overpriced.