Product Information
Features
•Access control, delegation and privileges – Precise controls allow you to define roles and responsibilities for your staff and your end users.
•Notifications – Generate and transmit alerts by email or email-enabled cell phones when a critical event occurs in your customers' environment. The notification format is customizable to easily integrate with other applications.
•Policy-based provisioning – Define your monitoring policies once and assign them to devices in seconds. About 2,000 default policy monitoring components are included to speed deployment and deliver industry best practices.
•Easy-to-use user interface – Intuitive graphical interface allows faster ramp up of new employees by reducing the learning curve. Tabbed info pages consolidates information from multiple sources into one comprehensive view.
•Integrated knowledge base – Hot-link your alerts to best practices for resolution, enabling entry-level staff to perform remediation.
•Interactive HTML documentation – The new feature rich online help system allows system users to quickly access information. The context-sensitive, searchable system displays additional help within topics, and guided navigation empowers system users to complete complex tasks with ease.
•Context-sensitive online help – Empowers system users to complete simple or complex tasks by bringing you directly to step-by-step procedures with detailed information.
•Performance – Store, trend and report on dozens of performance statistics such as CPU, memory, disk and interface utilization. Generate alerts on threshold violations, with automatic clearing capabilities.
•Vulnerability scanning – Scan and report on over 2,000 vulnerabilities across hardware and software configurations.
•Patch management – Scan for missing patches and deploy updates to one or multiple Windows devices, per customer or per device. You control post-install system reboots to minimize disruption, and multi-tiered deployment reduces network bandwidth required to download and install patches. Over 400 products and versions are covered, including Windows, Exchange, SQL Server, Outlook, Microsoft Office, Adobe Acrobat, Firefox, Macromedia Flash, Apache and more.
•Intrusion monitoring – Monitor login/logout activity by user/device, failed login details, and account modification activity.
•Firewall monitoring – Monitor and report on firewall performance, configuration changes, VPN issues, and DoS attacks.
•Asset management – View a detailed inventory of software and hardware on devices.
•Scheduled rediscoveries – Schedule one-time or recurring asset rediscoveries to view software and hardware changes on existing devices.
•Cisco Unified Communications – Monitor Cisco Unified Communications events, services and performance data with one management tool.
ProManage Remote Infrastructure Monitoring Hot
User reviews
Average user rating from: 2 user(s)
Finally infrastructure monitoring made easy!
The other review is primarily from an MSP perspective, which understandable since this is an MSP site. However, here at Lucid Solutions Group (www.lucidsolutionsgroup.com) we focus more on the infrastructure monitoring aspect of the product more than managed services per se. That is to say we offer the solution to larger enterprises as THEIR infrastructure monitoring solution as opposed to the more costly and complicated in house solutions from vendors such as MS, IBM and HP. From that perspective set up is a breeze. Simply install a software service, not a suite, on any internal server. This can also be a virtual server. Then from the web console discover devices by IP address (Windows, firewalls, switches, storage devices, even AIX!, etc.). Within minutes the device is discovered and pre-configured thresholds, filters and alerts are applied. Period. The best part? No agents! This allows for roll-out to occur over a period of hours instead of weeks or months. We recently implemented the solution in a large healthcare customer who already had SCOM installed in house. But SCOM required an already over worked IT team to take yet another huge reponsibility which they were not trained for. So they basically stop using it. In comes RIM. Within a few hours they were receiving alerts and automated reports about the environment. The real power is the fact that it is cloud based with the heavy infrastructure cost and back end complexity left to tell. Allowing IT departments to focus on the core business instead of more complicated technology.
Dell/Silverback offering
I requested a quote from Dell on their MSP platform. Their offering, from an MSP point of view, is very fragmented. To get what you would need to properly manage and protect a customer is very expensive (more than 2x what I pay today) compared to other tools. The offering looks to be a cafeteria menu for end user companies to select from, based upon how much they want to pay, not what they necessarily need. It doesn't integrate w/ CW, but does integrate w/ other PSA's I'm told. AS it has so many pieces, it just can't be easy to setup. I'msure support will be good, as Dell has good support.
