Product is great for MSPs that are willing to take the time to write their own scripts and monitor sets. We still use it, but based on their pricing model we will not be purchasing any more licenses due to them as a company just not getting it. Some of the new players in the market have a much better understanding of MSPs and where they are coming from and do not force you to not only pay a premium price but to also buy more than you need. Good produce.... bad company. Tech support request usually go unanswered or if they are answered it is usually a link to a KB that does not apply to your request.

I've been using Kaseya for approximately 5 years and it is by far the best and most mature RMM tool on the market. They have had their occassional issues with new product releases but that is to be expected with any large software platform. The key to Kaseya is its fully integrated nature. It's not just a bunch of bolt on products but is truly one platform. I have been able to grow my business without having to add head count and my techs love it. I have evaluated all the products, including some of the new ones and they don't compare.

Kaseya overall has been a good product for us. It's reliability is fantastic, and it quite a feature rich platform. Especially the scripting component which we use for a variety of issues from scheduled reboots, scheduled services restarts, to
registry modifications. The remote control tools have been wonderful too. The only reason I couldn't give them 4 stars is their approach to support. Customer issues don't really seem to be a priority for them. Overall, we haven't had many issues, but when we have, we are usually forced to spend a ton of time f iguring them out on our own.

Been using it for about 4 yrs, took some getting used to in the beginning, but it's all good now. Any problems we have now are usually a ConnectWise integration issue after updates to ConnectWise. Pretty solid. I'd like to see better reporting options, especially customizations and trending.